Trevor Barlow

Personal Information

First Name Trevor
Last Name Barlow
Location (City, State) York
Country United Kingdom

Extra Information

Do you work for a Service Provider/Operator
Current Employer Telefonica
Company or Personal Website uk.linkedin.com/in/tkbarlow/en
What is your current job title? Programme Manager
Which of the following areas are you most interested in? Contracting
Do you belong to, or participate in any of the following TIA
What would you like to get out of Telcoprofessionals.com? Professional Environment, Ability to connect with like minded professionals , Expand network for next job
Professional Background/Education eg. BSS/OSS Professional Profile

I am a highly experienced and results-focused Project & Programme Manager and IT/Communications Specialist with over 30 years’ experience of voice & data systems and services, business process analysis and business re-engineering.

I have successfully delivered a broad range of high profile, multi-£million projects and programmes using a blend of formal project management (PRINCE2), financial tools and ‘hands-on’ skills. These have included the upgrade of one of the largest PBXs in the UK, playing a pivotal role in the successful tendering for £40m of major bids, delivering a 50 site WAN network for the Scottish Courts Service and conducting a telecoms security review for the Palace of Westminster following the London bombings.

I excel in building, leading and empowering multi-disciplinary teams, which have spanned up to 17 organisations and 150+ staff. I work collaboratively from Board level through to key stakeholders, front line staff and detailed technical specialists. I deliver projects and programmes on time and within budget; supporting business expansion, cost-savings or to streamline processes.

I offer proven solutions and a broad vision gained through extensive experience of working from consumer and supplier viewpoints and a very diverse range of previous organisations within the SME, FTSE 100, retail, IT, local and central Government, financial and manufacturing sectors, together with over 1,200 system installations and upgrades.

Key Skills
- Proven Programme and Project Management skills; managing major multi-site, multi-tower, cross-vendor transition and transformation programmes and more than 1,200 system installations and upgrades
- A Voice and Datacomms specialist – past clients include The Palace of Westminster, Telefonica, Home Office, G4S and Argos
- Practical experience in the design, deployment and upgrading of Contact Centre environments up to 4,000 Seats
- A trained Business Systems Analyst and Consultant, with many years’ experience in business and technical process analysis, design and business re-engineering
- Extensive experience in Systems and Services Procurement, from preparation of Tender documentation through adjudication of both customer requirements and supplier responses, to contract negotiations
- An experienced team leader, having directly lead and worked within large, multi-disciplinary, multi-vendor teams
- A sound Communicator, able to provide clear communications in written and verbal forms
- Experienced in accommodation space planning, premises management and major office relocations

Major Projects and Programmes

Listed below are details of the projects and programmes delivered in the past 12 years. For details of various endorsements and prior projects, please visit my LinkedIn profile at http://uk.linkedin.com/in/tkbarlow/en

Telefonica (2015-2016)
- Programme Management and voice consultancy support to 2 major bid opportunities, totalling c.£40m. Formulating and presentation of transition and transformation strategies and programmes to prospective customers
- Voice consultancy support to Telefonica’s Product group in the establishment of hosted telephony and Contact Centre services
- Network Rail: Voice consultancy and Programme Management lead in the successful bid to transition fixed voice services to Telefonica
- Admiral Insurance: Programme Management lead of the transition and transformation of Admiral’s UK and Indian voice and WAN infrastructures and ongoing service provision, including install of new SIP services, upgrade of a distributed 4,000 Avaya Contract Centre and new hosted Outbound Dialler
- G4S: Programme Management lead of the migration of voice services across 50 G4S locations to new Hosted IPT and GSM platforms, delivering improvements in business efficiency and on-going cost savings through the use of SIP services
- Managing the build of the associated, new data centre, cloud and SIP facilities to deliver the Hosted IPT environment

Interserve (2014)
- Programme lead of the service migration of over 9,000 mobile devices, to reduce cost and improve service delivery
- Built, trained and lead the project team to capture details of existing mobile services (devices, data services, etc.) from Interserve's diverse user base and plan the phased migration of services
- Lead the close liaison with the incumbent and new service providers in the migration of services

Swinton Insurance (2012-2014)
- Programme Management and Consultancy lead for a technology upgrade of telephony infrastructure and support services covering Swinton’s head office, 9 call centres and over 400 branch locations in a new distributed call-centre environment for 2500 branch staff, underpinning a major business re-engineering programme
- Provided Programme Management input to sales bid and solution design processes, planning and leading 17 delivery organizations and 150+ staff throughout installation and site migration phases
- Delivered 100% of sites against plan, with no aborts or slippage, the new solution providing substantially improved customer service and cost savings

Home Office (2013-2014)
- Delivered Strategic Planning Consultancy for the development a 5-year voice strategy plan for migration of services to the UK Government’s Public Services Network (PSN). SC clearance approved to 2020

O2 UK (2012-2013) Programme Management lead for two major service transitions to O2:
- BAe Systems: Migration of PBX systems and associated 1,400+ PSTN and Broadband services spanning 50 sites, from multiple existing service providers to O2 Unify, providing improved service levels and cost savings
- Major upgrade of BAe’s largest telephony installation (7,000+ extensions – one of the largest PBXs in the UK) covering a key strategic location
- Aggregate Industries: Migration of 1,000+ network service lines and WAN circuits, together with 100+ telephony systems to O2, delivering improved costs and efficiency
- Managed the installation of new Call Centre facilities to a key AI customer service centre

G4S, Care & Justice Services (2011-2012)
- Programme Management lead for major IT services transformation and technology refresh, including the migration of all voice and data services across a wide number of secure establishments, to a new service provider
- Co-ordinated delivery of all communications services in preparation for the implementation of 3 new major security contracts, including installation of new data and telephony systems for 2 of the country’s highest profile prisons

North Yorks and York Primary Care Trust – NYYPCT (2009-2011)
- Project Management lead of the complete technology upgrade of voice communications systems across 30+ locations, including the establishment of a county-wide IP Telephony voice network, linking headquarters buildings, 8 hospitals and multiple Health Centres. Delivered enhanced functionality and cost savings
- Provided Consultancy support to the Trust covering ongoing operational management of the new network

Park Lane College, Leeds (2006-2010)
- Comprehensive Business & Technical Consultancy review of business requirements, including developing new call processing solutions for incoming callers
- Managed procurement and implementation involving complete replacement of voice communications and networking across 16 locations
- Project extended to include two further Colleges, to establish a 30+ voice network for the new Leeds City College

Palace of Westminster (2005)
- Delivered a detailed service and security review of voice services following the 2005 London bombings, including assessing options for resilience of supply for critical incidents and emergencies
- Delivered strategic reviews of business requirements as part of the introduction of Voicemail facilities to Parliament as well as provision of Telephone Switchboard and Call Logging services

Previous Employment and Roles

Beyond Project and Programme Management, I have performed several further roles whilst previously working for the Prudential over a 20-year period. The skills and experiences acquired have been invaluable in broadening my overall skillset and ability to successfully manage and deliver a far-broader range of projects and programmes than many others.

Business & Systems Analyst (5 years)
Management of a wide variety of projects and assignments, covering work studies, resource planning and business process reviews.

Property Management (5 years)

Senior Space Planner, responsible for planning and delivering departmental and complete office moves. Working with a diverse range of trades and external suppliers, including; mechanical and electrical, plumbers and air handling, carpenters, furniture & safe removers and IT resources, to plan and deliver major office refurbishments and the relocation of staff, their associated office effects and IT services to new premises.

Telecommunications Management (10 years)
Appointed as the Prudential’s first Telecoms Manager. Responsible for all managerial and HR aspects of a department of 35 staff, together with the delivery of voice communications to the Prudential’s 450+ UK offices. Management of several major projects to replace the PBX services covering the whole Prudential estate, including (then) 400 high street branches, core head office network between London and Reading, new Dealing Room services and the relocation of the Prudential’s Holborn Bars headquarters to 13 separate locations, whilst the Holborn site was redeveloped.

Personal Interests
Outside of work, you’ll find me immersed in several interests; photography (I’m a Licentiate of the Royal Photographic Society), walking, cycling and gardening. If it’s wet, I’ll probably be in my workshop for a spot of woodturning and furniture making and when the sun goes down, then astronomy sees me looking skywards.