Improving customer service and support can be an elusive objective for telcos. When issues with service occur, it can take days or weeks for the telco to identify the root cause of failure and implement a solution. Typically, the customer will be using...
Rising customer expectations and customer power brought about by social and mobile technologies have made it more challenging for organizations to remain relevant to their customers. This drives the need for a deeper and broader enterprise-wide perspec...
Ethernet World 2013 (formerly Carrier Ethernet World Congress) will provide timely case studies, technology debates, standards briefings and service updates addressing all you need to know ...
Why are you looking forward to attending Carrier Ethernet Americas & why do you think it is important to have an event on this particular subject in South America?
