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Member Type: Individual Profile
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Last Update: January 23, 2017
Joined: January 20, 2017

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First Name Niel
Last Name Harper
Location (City, State) Boston, MA
Country United States

Extra Information

Current Employer Internet Society
Company or Personal Website nielharper.com
What is your current job title? Senior Programme Manager
Professional Background/Education eg. BSS/OSS HIGHLY EXPERIENCED PROGRAMME MANAGEMENT PROFESSIONAL

Highly influential, collaborative and results-focused leader with 20+ years of sustained achievement in programme management, engineering management, IT service management, datacenter operations, cybersecurity, and business continuity management. Recognized for transforming organizational IT capabilities, aligning technology implementation with strategic objectives, and implementing robust controls and risk management practices. Broad global experience in the execution of major IT projects in the areas of CIO & CISO advisory, cloud services, financial technology (fintech), datacenter & infrastructure management, and network communications. Strong reputation for leading and motivating cross cultural, multidisciplinary, and geographically dispersed teams.

CORE COMPETENCIES

» IT Governance, IT Strategy, IT-Business Alignment, Information Risk Management, Information Assurance, IT Auditing, IT Compliance
» Cybersecurity, Information Security, Privacy Law, Data Protection, Cybercrime, Cyber Threat Intelligence
» Internet Governance, ICT Policy, Telecoms Regulation, Telecoms Law
» IT Service Management (ITIL)
» Engineering Management, Telecoms Management, Network Operations
» ICTs for Education, Online Learning, Content Development, Social Learning
» Programme Management, Project Management, Project Governance, Change Management

PROFESSIONAL EXPERIENCE

Managing Director & Consulting Lead

Octave Consulting Group
01/2005-Present Greater Boston Area, USA
Octave Consulting Group is a boutique advisory firm that delivers a rich portfolio of services, including CIO & CISO advisory, cybersecurity programme management, Internet / ICT regulation & policy, cyber & privacy law, and business continuity management.

Accountable for the overall delivery of advisory services that assist our clients in solving the complex issues at the intersection of technology, policy, regulation and business. Assist customers in managing the risks associated with acquiring and operating advanced IT environments. Provide sound, multidisciplinary advice based on global best practices and years of experience and knowledge in the telecoms, banking, utility, and non-profit sectors.

Vice President & Director

TEN Habitat
08/2016-Present Caribbean Nations
TEN Habitat is a Caribbean-based entrepreneur’s habitat built around a community structure with a hybrid accelerator at its core. We aim to fuel and add impetus to the entrepreneurial spirit across the Caribbean by supporting and funding outstanding projects with the goal of taking them to the next level where they can garner international investment.

TEN Habitat is the response to a growing need for a more inclusive approach to how Caribbean startups are supported and funded. It is a structure that combines local and global experience with financial support, mentorship and acceleration to maintain an ecosystem for growing successful ventures. My role in the organization covers overall governance, risk and control, partnership development and technology strategy.

Senior Manager, Next Generation Leaders Programmes (Consultant)
Internet Society
04/2012-Present Washington D.C. Metro Area, USA
The Internet Society (ISOC) is an international, non-profit organization founded in 1992 to provide leadership in Internet related standards, education, and policy. ISOC is the parent company of Public Interest Registry (operator of the .org, .ngo, and .ong domains), and the organizational home of the Internet Engineering Task Force (IETF) and the Internet Architecture Board (IAB).

Responsible for global coordination and execution of the Next Generation Leaders (NGL) programme, a leadership development and capacity building initiative focused on preparing young Internet professionals to develop and evolve the Internet as an open, accessible and trusted platform. The programme includes fellowships, unconferences, online learning, and face-to-face training covering multidisciplinary areas such as Internet infrastructure, cybersecurity, privacy law, public policy, telecoms regulation, and ICTs for development (ICT4D). Engage and communicate regularly with donors, international partners and others to forge collaboration with the Internet Society and the NGL program. Represent the Internet Society at global events, workshops and speaking engagements.

Chief Information Officer
Bermuda Commercial Bank
11/2014-06/2016 Hamilton, Bermuda
Bermuda Commercial Bank (BCB) is one of Bermuda’s four licensed banks, established in 1969 and regulated by the Bermuda Monetary Authority. It is the only bank in Bermuda focused solely on commercial, corporate and high net worth clients. BCB has subsidiaries in Bermuda and London: Paragon Trust (Bermuda), Charter Corporate Services (Bermuda), and Private & Commercial Finance (London).

Led IT strategy for internally facing systems, and worked with executive leadership on IT strategy for externally facing systems (core banking, Internet / mobile banking, corporate website, customer support systems, etc.). Drove IT governance, risk and control process enhancements and control discipline across the Bank. Directed and organized IT-related programmes and projects and maintained an appropriate IT organizational structure that supported the high-level business objectives and tactical/operational needs of the business.

Head of Telecommunications Engineering
CIBC FirstCaribbean International Bank
08/2008-04/2012 Caribbean Nations
CIBC is a leading Canadian-based financial institution with two strategic business units – CIBC World Markets and CIBC Retail Markets – and with international operations in the Caribbean, United States, United Kingdom and Asia-Pacific.

Provided strategic leadership on development, deployment and support strategies, growth opportunities and execution and utilization of resources across the 18 countries in the Bank's operating footprint. Overall ownership and responsibility for routing & switching, network security (firewalls, network access control, intrusion detection / prevention, data loss prevention, web / content filtering) and unified communications (IP telephony, telepresence, web conferencing, unified contact center). Oversaw the delivery of 50+ projects to upgrade the network communications infrastructure of the organization and deliver enhanced capabilities. Served on the Change Advisory Board and Technical Architecture Committee of the organization. Managed annual CAPEX of +USD$4.0M and OPEX of +USD$18M.

Senior Audit Manager (Enterprise IT &; Cybersecurity)
CIBC FirstCaribbean International Bank
05/2006-07/2008 Caribbean Nations
CIBC is a leading Canadian-based financial institution with two strategic business units – CIBC World Markets and CIBC Retail Markets – and with international operations in the Caribbean, United States, United Kingdom and Asia-Pacific.
Oversaw the functional audit coverage for the Technology and Change Management business units. Led the efforts to implement up-to-date baselines for the secure configuration and operations of all in-place devices, systems, databases, and applications. Provided expert inputs on risk and quantitative matters to business unit audit teams (Operations, Retail, Marketing, Finance, etc.). Prepared and delivered reports of audit findings and IT control weaknesses to executive and senior management. Responsible for audit assurance and remediation, risk monitoring, key performance indicators (KPIs) and heat map reporting. Served on the IT and Operational Risk Committee of the organization.

Chief Internal Auditor
Telem Group
01/2006-12/2006 Philipsburg, Netherlands Antilles
The Sint Maarten Telecommunications Group of Companies (Telem Group) is the incumbent telecommunications provider on the Dutch Caribbean island of St. Maarten.

Responsibility for providing independent and objective assurance and consulting services designed to improve the effectiveness and efficiency of Telem Group's operations, and the reliability and integrity of financial reporting as well as ensure compliance with appropriate laws and regulations. Position reported to the Audit Committee and the Board of Directors with coverage for the Telem Group of Companies (Telem, TelCell, TelNet and SMITCOMS).

Manager, Network Operations
AT&T Wireless
11/2003-11/2005 Guaynabo, Puerto Rico
AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services.

Managed and oversaw network subject matter experts and second level field service teams, as well as concurrently, oversaw network deployment and performance tuning activities, trouble-shooting, direct technical support for customers, and business support for other company functional groups. Managed annual CAPEX of USD$8M and OPEX of +USD$12M.

EDUCATION

Master of Laws (LLM), Internet Law & Policy
University of Strathclyde

Master of Business Administration (MBA), Quality Management

University of Leicester

Post-Graduate Diploma – Telecommunications Regulation & Public Policy
University of the West Indies, St. Augustine

Associate of Science (AS) - Business Information Systems
Algonquin College of Applied Arts & Technology

CERTIFICATIONS

Certified Information Systems Security Professional (CISSP)

Certified in Risk and Information Systems Control (CRISC)
Certified Information Systems Auditor (CISA)
Chartered IT Professional (CITP)
Incorporated Engineer (IEng)

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