Customer + Good experience = Profit. But how do customer contact centres ensure customers have a good experience?

  • Posted by IQPCLSE
  • November 6, 2017 12:56 PM GMT

Customer Contact Week (CCW) Europe is back. Taking place in Glasgow, home to an array of contact centres, attendees will have the opportunity to discuss ideas and network with over 200 contact centre leaders in the industry.

The event will feature over 65 speakers from leading brands in the industry including: Estee Lauder, Missguided, Travelzoo, Google Cloud, Airbnb and The Co-operative Group.

The event aims to teach experts how to deliver a world class customer service by looking at 6 key themes:

-          Customer Experience

-          Agent Engagement

-          Performance Transformation

-          Beyond Chatbots

-          Future Proofing

-          Customer Service with Business Impact

CCW Europe debuted in the UK in March 2017 after a successful 10 years in the USA. More than 200 attendees came together at the London Novotel to gain insight into the next generation of customer contact and strategy.

Cathy Gu, Event Director CCW Europe, said: "With 19 years’ experience servicing the customer care community and a global community of 150,000 members behind the brand, we are best placed to bring a truly future-shaping customer contact flagship event for Europe’s practitioners.

“Considering the growing market and evolving technology deployment in the customer care space, we expect a great turnout from the leading brands across Europe next March."

For more information about the event and to download the agenda visit: 

About CCW: The Customer Contact Week is organized by IQPC in partnership with Customer Contact Week Digital.