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Deep Dive: Customer Experience

6/16/15 4:30 PM - 6/16/15 9:00 PM
VenueHitachi Data Systems Corporation
RegionNorth America

Ask any Wall Street trader and they will tell you: one of the most critical KPIs for a telco is churn. Today's discussion will focus on tools to decrease churn and improve customer loyalty by focusing on the customer experience because there are many new technologies, tools, big data, and analytics that have the potential to revolutionize the relationship between telcos and their subscribers.


This month's Deep Dive meeting brings together thought leaders in Customer Experience to discover new technologies, network, and exchange insight. In true Telecom Council style, our Deep Dives are short, packed, interactive discussions with top-notch networking.


Free for Telecom Council members, $200 for non-members
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