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Telecom Council Roundtable Lunch: Customer Service

2/5/14 8:00 PM - 2/5/14 10:00 PM
HostThe Telecom Council
VenueKPMG, 3975 Freedom Circle Drive Santa Clara, California
RegionNorth America

Telecom Innovation is usually viewed from the perspective of new networks, new devices, or new products and services, but equally important are the innovations companies employ to improve their own internal operations. And there are few operational areas that can win or lose customers more quickly than Customer Service. Customer Service is the touch point between the carrier and the customer.

What are the latest enhancements and best practices for customer service, call centers, web service, and mobile? In what ways can operators improve their brand, their customer satisfaction, their JD Power scores, their customer retention, their customer relationships, and their reach…all while keeping costs down? We'll look at these issues in our upcoming Roundtable Lunch meeting.

This meeting is free to members or $50 for non-members.

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