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Customer Experience Management in Telecoms World Summit 2013

10/3/13 5:00 PM - 10/5/13 1:00 AM
HostSymphony Global
RegionSE Asia

Profiting from Successful Implementation of An Effective CEM Strategy





Customer Experience Management (CEM) in Telecoms World Summit 2013 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management  in Telecoms.  The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.


Listen to Presentations and Case Studies for These Important Topics:

      Optimizing the Customer Experience for the Digital Age

      Latest Trends and Thinking on Managing the End-to-End Customer Experience

      Profiting from Implementation of An Effective CEM Strategy

      Creating A Customer Centric Organisation

      Using Customer Experience as the Starting Point in A Successful Business Strategy

      Building the Ultimate Customer Experience Framework

      Building A Culture of Customer Centricity and Continuous Improvement Based on Customer Feedback

      Managing Customer Expectations to Improve Customer Satisfaction

      Creating and Sustaining Meaningful Experiences Across the Customer Lifecycle using Customer Centric Data

      Moving from Descriptive to Precise Measures and Quantifiable Commercial Results

      How Can Big Data Analytics Transform the Customer Experience?

      Incorporating Social Media into Your Digital Customer Experience Strategy

      How to Shift Thinking to Customer Engagement Outcomes from Technology and Product?

      How to Ensure True Cross-Organisation Prioritization and Decision Making?

      What are the Benefits of Implementing An Effective CEM Strategy?

      Product Lifecycle Management for the Digital Economy

      Examining Technologies to Engage with Customers in Real Time

      Using Customer Journeys to Improve Customer Experience and Drive Profitability

      End-to-End Analysis of Subscriber Behaviours Across Multiple Platforms and Devices

      Using Effective Mobile Marketing & Advertising Strategies to Achieve Your CEM Objectives

      How to Measure Success in Customer Experience Management?

      Managing the Evolvement of Process, Organisation and Skill

      Using Lean Six Sigma to provide a superior Customer Experience

      Enabling Visibility over Service Quality and Customer Experience to Inform Next Actions

      Empowering and Motivating Employees to Deliver A Superior Customer Experience

      Sustaining A Holistic Customer Experience

      Aligning the Organisation to Deliver An Integrated and Holistic Customer Experience Strategy – What Are the Key Considerations?


Meet and Network with the following Prestigious and Highly Regarded Speakers from :


  • Uddalak Chatterjee, DGM Customer Services/Head, Corporate Services, Bharti Airtel, India


  • Suet Yu,      Director, Customer Experience      Management, CSL, Hong Kong
  • Reno Zen, General Manager, Customer Lifecycle Management & Business Insights, PT Bakrie Telecom, Indonesia


  • Hence Steve, CRM & Customer Experience Group Head, PT Indosat, Indonesia


  • David Adiwijaya, General Manager, Customer Lifecycle Management, PT XL Axiata, Indonesia


  • Koert Breebaart, Senior Principal Value Engineering, SAP Asia, Singapore


  • Joshua Lynch, Associate Director-Customer Domain Practice, Centre of Operational Excellence, SingTel, Singapore


  • Ian Mckee, CEO, Vocanic, Singapore


  • Chandresh Sanwal, Head-Customer Value Management, Vodafone India, India


  • and many more….


For more details of this summit, visit website or email:

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