TM Forum’s Customer Experience Management Summit, Asia

In today&rsquo;s experience-driven market, a seamless and<br /> sustainable customer experience is vital. Service<br /> providers must adapt their customer experience<br /> strategies to meet customer expectations, or face<br /> diminished revenues. Customer experience goes beyond<br /> network coverage and adequate customer service;<br /> proactive retention of customers, sophisticated loyalty<br /> programs and mobile broadband performance for increased<br /> social media interaction, video and web browsing are all<br /> key elements. This two-day Summit addresses the main<br /> issues facing customer experience management, and<br /> showcases how TM Forum best practices and standards,<br /> including Frameworx, can help optimize operations. <a href="http://www.tmforum.org/CustomerExperience/13082/home.html">>></a>