Billing Articles

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  • What is the difference between connecting fish and cars?

    • Posted by Alex Leslie
    • January 23, 2014
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    • 3,959 views
     Or cows?
     
    Ericsson have spent a couple of years now coming up with a series of innovations that harness the potential of M2M, or what we are referring to more and more as the Internet of Things (one of Machina Research’s predic...

  • ‘Toll-free’ data plans – the next billing challenge?

    • Posted by Tony Poulos
    • January 20, 2014
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    • 3,204 views
    First published in June 2013
    Six years ago, just before the smartphone era, mobile network operators (MNOs) were trying to get people to use their networks for data transfers, but they weren’t having much luck. There were plenty of reasons why t...

  • Will consumers Zapp?

    Zapp claims the payment process is more secure than existing methods because customer credentials are tokenised and not shared with the retailer

  • Apple, a six year old and a billing nightmare

    • Posted by Alex Leslie
    • January 16, 2014
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    • 3,345 views
    Apple, it is fairly certain, does not like six year olds. Individually, Apple executives almost certainly have only the fondest feelings for six year olds of course, but corporately they have cost them millions. And tens of thousands of complaints. And bi...  more

  • Making sense out of too many channels

    • Posted by Alex Leslie
    • January 15, 2014
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    • 2,610 views
    Knitting together the proliferation of customer and partner channels will be the big challenge this year.

  • 2014 - the year of small data - and common sense?

    • Posted by Alex Leslie
    • January 7, 2014
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    • 2,633 views
    Big Data, Big Analytics or Big Customer Service - with a little common sense.

  • Implementation choices for a real-time infrastructure

    • Posted by Alex Leslie
    • December 11, 2013
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    • 3,206 views
    We have said before that the age of billing in its traditional form is over. We live in the ‘Now’ generation. We need the same information from our communications devices that we do from our financial ones. We need to know our balances, be ...

  • If technology is the infrastructure of the day – we are in trouble

    • Posted by Alex Leslie
    • December 9, 2013
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    • 2,499 views
    Banking systems crash too often. It is not good enough.

  • CSG buys Volubill's assets - finds a logical home

    • Posted by Alex Leslie
    • December 9, 2013
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    • 3,065 views
    CSG International buys Volubill's assets - adds policy firepower to armory.

  • When is malware not malware?

    • Posted by Alex Leslie
    • November 29, 2013
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    • 3,844 views
    The answer is that it depends whose side you are on. If you are being attacked malware is malware. The thousands of companies that are being targeted by the CryptoLocker ransomware attacks will be in no doubt. These are clever, if evil. Drawn...