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Showing Blogs posted by user Keith Willetts (x)
  • The recent heat being applied to BT from some of its competitors to divest its infrastructure business, Openreach, gets to the heart of some of the biggest questions in the telecom sector. BT, the UK’s largest fixed / broadband and growing conten...
  • Consolidation of the telecom sector continues apace with BT’s $19bn acquisition of the T-Mobile / Orange joint venture EE and the expected acquisition of Telefonica’s O2 by Hutchinson. Five UK mobile operators down to 3 in a short space of ...
  • The latest move by Google to launch as virtual mobile operator in the US may prove to be a turning point in the relationship between operators and their retail customers, hastening the much feared ‘dumb pipe’ future. I speculated on such a ...
  • Delivering a great customer experience is vital in the digital world
    Ripples in a digital pond
    In the digital world, customer self-service is the norm: they see your service up so close that there’s no hiding place and they’re only ever a...