• Cold calling becomes a wonderful opportunity once you stop seeing it from salesperson or customer’s point of view and start seeing it from a business perspective.
  • Ericsson is certainly a market leader for microwave transmission telecommunications products and its MINI-LINK portfolio is at the heart of its success. The portfolio is highly competitive in general, but in particular it has become more so for E-band sol...  more
  • All webmasters encounter various security problems with their websites from time to time. It happens to most of us. Your website may fall under Google sanctions, antiviruses may start blocking your site, ISPs or hosting providers may start sending no...
  • In this blog, we attempt to navigate the uncertain Brexit landscape to understand where the telecommunications industry sits within (and from outside) the UK, in a post-Brexit scenario.
  • CRM creates a cross-functional information system that integrates as well as automates several business processes to help you build stronger customer relations.
  • As organisations are coming under increasing pressure to meet standards and reduce their impact on the environment, as well as general awareness of these issues increasing around the world, it can be easy to assume that scrapping your telecommunications e...  more
  • Over The Top (OTT), also sometimes known as Telco-OTT, is a term used to describe when a provider delivers audio, video and other media over an IP network (such as the internet), bypassing the traditional operators network completely.
  • A fast and effective resolution of their problems is what drags most customers to social media, offer them what they want and their loyalty is yours forever.
  • Telemarketing might have suffered a reputation in the past, but if used correctly, it has the potential to completely modify your business’s sales and culture.
  • We take a look at some of the hot topics of the telecommunications industry and make some predicitons for the year ahead.