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  • How Call Centers are Shaping the Real Estate Industry of Today

    Outsourcing real estate call center will not only allow you to focus on other core tasks but also lets you reach out to more prospects and increase your bottom line

  • How Call Centers help Reduce Operating Costs of Business

    Today, call centers offer a one-stop destination for almost everything your business requires from low operational costs to providing a seamless customer service.

  • An Introduction to Switching Systems in Telecommunication Networks

    Switching is the method that is used to establish connections between nodes within a network. Once a connection has been made, information can be sent. Telephone switching usually refers to the switching of voice channels.

  • Big Data Analytics: Build or Buy…or Both?

    by Zafar Daud, Solutions Architect, Guavus
    When does it make sense to buy a big data analytics solution vs. building one in-house? This is a question that many departments within service provider organizations find themselves faced with time and time ...

  • Key enablers to accelerate the ITSM consolidation program

    • Posted by prodapt
    • 6 June
    • 534 views
    With the growing trend of mergers and acquisitions, new technology adaptations, geographical expansions across the world, the need for ITSM systems and process consolidation has become imperative. Every digital service provider’s (DSP) application landsca...  more

  • 20 years and counting: How the Nokia Dynanet has proven to be one of the most reliable systems of all time

    What is it that has set the Nokia Dynanet product family apart from other legacy systems and what make it so popular?

  • Strategies to improve the efficiency of DSPs’ technical assistance center (TAC)

    • Posted by prodapt
    • 28 May
    • 289 views
    The communication industry is growing at an unprecedented pace and is emerging as a multi-service industry, with many next-gen offerings. Digital Service Providers (DSPs) are adding diverse services in their catalogs such as mobile voice, data, IPTV, DTH,...  more

  • How to Do SEO for Your YouTube Channel

    • Posted by prodapt
    • 21 May
    • 115 views
    How popular is your YouTube channel? Do your videos rank well on the platform? In general, the ranking of your videos is very important for promoting your products and services. Video marketing is an important business tool today. There are several SEO ta...  more

  • The history of fiber optics in telecommunications

    This article looks at the evolution of fiber optics, from their initial conception to today’s uses.

  • Why Outsourcing BPO Services To India Is Still A Good Choice?

    India has been the most preferred location for outsourcing BPO service. Read on to know what makes it the right choice for western companies for outsourcing