Customer support outsourcing come with trained professionals to handle customer queries which leave you ample time to better your service and improve your revenue
Creating true customer satisfaction depends largely upon the efforts that you take to minimize customer struggles across every experience with your support team.
The best thing about offering a proactive customer service isn't just allowing them to feel welcome but to turn your customers into your company’s brand advocates
Passwords are, obviously, not enough to protect a company’s assets, networks, applications, and data. According to the findings of Verizon, 81% of global data leaks and corporate virus infections in 2017 occurred due to inappropriate use of acc...
Customer support outsourcing is a strategic move that allows companies to focus solely on profit growth while managing overhead costs spent on customer service.
Increasing pressure from consumers is having an effect on operators and network providers in a number of ways; this blog details those pressures and what can be done to alleviate them.
Outsourcing real estate call center will not only allow you to focus on other core tasks but also lets you reach out to more prospects and increase your bottom line
Today, call centers offer a one-stop destination for almost everything your business requires from low operational costs to providing a seamless customer service.
Switching is the method that is used to establish connections between nodes within a network. Once a connection has been made, information can be sent. Telephone switching usually refers to the switching of voice channels.
by Zafar Daud, Solutions Architect, Guavus
When does it make sense to buy a big data analytics solution vs. building one in-house? This is a question that many departments within service provider organizations find themselves faced with time and time ...
