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  • Mobile Self Care Apps : Providing New Ways To Customer Service

    In this internet world, Customer experience is the key factor that telecom operators keep at the center of the ecosystem. Self-service software for smartphones can create a big difference on the traditional customer care. Mobile self-care apps can provide...  more

  • Essentials of an Omni Channel Selfcare Customer Service

    The increasing number of support channels has raised the need of omnichannel self-care, the quality of which depends on the essential aspects discussed here.

  • Tips to Get the Best Omni Channel Selfcare Solution

    Follow the tips to get ready for the future selfcare needs with the best omni channel selfcare solution for your customers, for a sustainable business growth.

  • There is no subscription business without automation

    Multiple companies prefer to keep manual operations in place when it comes to critical business processes. Some combine it with modern business tools and integrate recurring payments model.

  • Boost Revenue & Customer Loyalty with Mobile SelfCare Application

    Generate more revenue along with reducing support costs and gaining customer loyalty with a mobile selfcare application for your telecom services.

  • How to automate business processes from orders to sales with the help of open source software

    Various types of companies face often repeated business processes and handling support tickets which are common for almost any tech company. Moreover, managing typical tasks and providing recurring services are often complex business processes that requir...  more

  • Keep Your Money… and Clients: Subscription Billing

    Most businesses based on recurring payments model involve subscription billing. Moving from single payments is effective only when your clients are satisfied. Subscription churn means recurring revenue cuts and should be dealt with swiftly.

  • Can telcos be more than bit players in IoT?

    2016 has been called the year of conversational commerce, and a recent study would appear to back that up. According to Business Insider, messaging apps have now surpassed social networks in terms of monthly activity.
     
    After several y...

  • PROTECT YOUR INVESTMENT IN EXISTING MIDDLEWARE AND CONNECT TO CLOUD

    SaaS and Cloud Computing are inevitable paradigm shifts. These days, enterprises have started moving their businesses to cloud. This makes the data in cloud extremely significant for strategic decision making. Earlier, IT managers used to struggle with...

  • The "California Gold Rush" of the 21st Century is Communications

    In the past decade we have seen tremendous changes in the way we communicate with one another. Whether we are interacting with our family and friends or our colleagues at work, connecting with someone has never been easier.
     
    Everyone has their ...