• Creating unique customer experience design with digital twins

    Posted by Deren Akpinar on 2 August - 615 views

    When we hear the term “good old days” we imagine the “simpler” times with no smart phones or social media, when consumerism was at its lowest due to the limited choice of goods and services on offer. During that period, when the options were limited and preferences were predictable, the economic system was shaped accordingly. It was a market economy where the functional value of goods ...
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  • Making the Platform-Play Pay

    Posted by Richard Doughty on 23 July - 862 views

    Digital transformation has a lot of interpretations. For some businesses it means digital delivery of products and services, for some it translates to offering a digital-first, omni-channel experience, and for others it is a way to save costs through automation. Whichever is appropriate to your business model, digital transformation is about addressing the challenges of new products, markets and customers by use of the latest ...
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  • View from the top – latest digital transformation insights

    Posted by Mounir Ladki on 11 July - 1,875 views

    In May 2018, TM Forum held their annual flagship conference, Digital Transformation World (DTW), in Nice, France. This leading industry event was a rich and inspiring gathering of industry experts and CIOs/CTOs exchanging visionary ideas and sharing experiences about the latest advancement in our industry.Below are some key takeaways and indication of future direction for our industry.Digital transformationDigital transformation is becoming a critical necessity to ...
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  • Will the chatbot be a game changer in the customer experience?

    Posted by Oguzhan Kivrak on 6 July - 1,188 views

    In the last few years chatbots have emerged as a must-have complementary element of an operator’s customer service centre or call centre — and in some cases, they are even replacing more traditional methods of customer support.Certainly, chatbots can be applied in various ways within an operator’s customer service and marketing operations so as to help improve the efficiency and timeliness of resolving customer support ...
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  • Stop with the fear & embrace the opportunity of AI for Ops

    Posted by Aaron Boasman - Patel on 4 July - 2,037 views

    There has been a lot of scaremongering about how many jobs will be lost due to artificial intelligence (AI) as well as how robots will control the world and man versus machine. This sounds very reminiscent of the Luddite movement of the 19thcentury, but the fear is unfounded now, just as it was then. The term Luddite was given to a group of English textile workers ...
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  • Africa & Middle East are getting serious about AI

    Posted by Moataz Wahba on 3 July - 1,229 views

    Digital transformation is gaining momentum in Africa and the Middle East (MEA), becoming an imperative for businesses in every industry as they seek to build a sustainable future. Within the context of this huge shift, artificial intelligence — still a relatively nascent area in the region — is now firmly in the spotlight, with companies busily experimenting with AI helping to improve efficiency and reduce ...
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  • Realizing Smart Cities in the Home of the Fab Four

    Posted by Drew Jordan on 2 July - 978 views

    I have had my first chance to visit Liverpool a couple of weeks ago.  I’ve been to Manchester, Preston and even Blackpool (several times, in fact) but never Liverpool.I did not visit just to go to find Penny Lane or snap photos in front of The Cavern Club. I was there do something a bit more contemporary – but less musical – namely, to be ...
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