• Create-Sell-Deliver To Become Lifestyle Service Provider

    Posted by Stephen Krajewski on 12 October - 3,813 views

    With no killer app in sight, success depends on driving revenue from a next wave of short-lived consumable products and services. It’s not news that service providers are looking at ways to diversify their offerings and access new sources of revenue to bolster their business performance. They face a series of significant challenges as markets saturate, traditional services commoditize and the investment burden of rolling out ...
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  • From AI to Customer Satisfaction in 5 ways

    Posted by Deren Akpinar on 20 September - 4,627 views

    Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the single most popular application today. According to Gartner Research, more than 85% of all customer interactions will ...
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  • Telcos need an OTT strategy to regain lost ground

    Posted by Shashank Venkat on 18 September - 4,664 views

    It is somewhat ironic that Communications Services Providers (CSPs) are struggling with digital transformation, when in reality, their infrastructure is the backbone for other sectors to ramp up their own digital transformation efforts. With change in consumer behaviour prompted by the new breed of digital services and loss of revenues from traditional telco offerings, the need for digital transformation has never been greater. The OTT Conundrum Think ...
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  • Cleaning out the Smart City Desk Drawer

    Posted by Drew Jordan on 29 August - 5,213 views

    Sigma’s recent experience where we won the right to partner with Liverpool City Council has gotten me thinking a lot about Smart Cities.  Allow me, if you will, to clear out the messy desk drawer of thoughts I have on the subject. Intelligent versus SmartWhen we talk about ‘smart cities,’ we mean urban environments that are ‘intelligent.’ Environments that can respond dynamically to changing context, using data taken ...
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  • Will AI end fraud in telecoms?

    Posted by Ali Durmus on 29 August - 11,945 views

    Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out. Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud attacks “occur continuously on even the most monitored networks, forcing operators to constantly improve their methods of protection”. We are all, by now, fairly ...
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  • AI augmentation is the future

    Posted by Aaron Boasman - Patel on 28 August - 7,375 views

    A study from Oracle and Future Workplace shows that 93% of people would trust orders from a robot at work, while all the respondents agreed that artificial intelligence (AI) will have a positive impact on their organizations.This comes on the heels of my last blog, in which I discussed why people should stop fearing AI and instead, understand and embrace the opportunities that it brings, especially for ...
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  • Making the Platform-Play Pay

    Posted by Richard Doughty on 23 July - 6,458 views

    Digital transformation has a lot of interpretations. For some businesses it means digital delivery of products and services, for some it translates to offering a digital-first, omni-channel experience, and for others it is a way to save costs through automation. Whichever is appropriate to your business model, digital transformation is about addressing the challenges of new products, markets and customers by use of the latest ...
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