• The New Digital Marketplace

    Posted by Rick Kapani on 2 October - 10,760 views

    The New Digital marketplace reflects the truth of “Evolve or die”. Customers expect more and smart systems are the way to deliver.E-commerce was your grandfather's front-end.  I know that sounds like a bold statement but the world has moved on because E-commerce today doesn't serve the needs of bringing together product, software, partner ecosystems. It coexists with content, but doesn't do so in terms of supporting and ...
    Read more

  • MWC 2019 - 5G, “Killer” Robots, & the real opportunity for SP

    Posted by Glenn Gibson on 24 April - 31,069 views

    Well, another Mobile World Congress has come and gone, another badge put to rest reminding me of how many years I’ve been at this game. As grueling as it can be, I’m quite fond of the ritual descent upon Barcelona and the demanding pace and non-stop interaction with all sorts of people (and now robots) that ensues over the course of MWC week. For those ...
    Read more

  • From AI to Customer Satisfaction in 5 ways

    Posted by Deren Akpinar on 20 September - 23,952 views

    Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the single most popular application today. According to Gartner Research, more than 85% of all customer interactions will ...
    Read more

  • Will AI end fraud in telecoms?

    Posted by Ali Durmus on 29 August - 30,907 views

    Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out. Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud attacks “occur continuously on even the most monitored networks, forcing operators to constantly improve their methods of protection”. We are all, by now, fairly ...
    Read more