How smart is your customer experience management platform?

Posted by APOSTOLOS KALLIS on 13 April - 696 views

There’s no doubt that we are now living in an increasingly high-octane world in which waiting for anything has become an anathema. Feeling hungry? There’s now Uber Eats and Deliveroo at your service. Want an airline ticket? You can book one in five minutes online. Need to make a bank transfer? It’s done before you can say “can I set up a standing order please?” In ...
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Partnering to ensure success in today’s digital universe

Posted by Chun-ling Woon on 23 February - 1,630 views

It’s probably fair to say that the information, communications and technology (ICT) industry is littered with the corpses of failed joint ventures, business partnerships and strategic collaborations that never quite achieved the ambitions of the parties involved. It’s an important reminder of why it is so important to get the details right before entering into strategic relationships such as these. A partnership should always be ...
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Evolution of Assurance: from appliance-based to SaaS

Posted by Ian Meakin on 10 January - 4,880 views

In a recent Heavy Reading blog (reprinted below) on Three UK’s new approach to assurance for their fully integrated cloud native core network – a world first – it is clear that leading CSPs are integrating evolved and state-of-the-art assurance capabilities from the very beginning of their advanced network virtualization initiatives. The evolutionary trajectory of assurance systems means that we have forever left behind appliance-based ...
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Service Considerations during TDM to IP Migration

Posted by Graham Moore on 14 August - 11,131 views

From reading the latest headlines in the media, you would think that the only things telcos care about right now are 5G, NFV/SDN and IoT devices. While this may be valid for the upper echelons of mobile and fixed network operators, it is not the case for many telcos. Indeed, a large number of them are still sweating their legacy TDM-based assets as they look ...
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QoS Challenges in the NFV/5G networks

Posted by Sandeep Raina on 30 June - 9,448 views

QoS Challenges in the NFV/5G networks NFV-core based 5G networks have already caught the fancy of the Telco Cloud service provider. The reasons for this are its promise of high QoS.High speed/throughput, high reliability, low latency, high capacity, high availability, high connectivity and dynamic bandwidth allocation are the key QoS benefits that Telco Cloud service providers can expect from the 5G Cloud RAN and the ...
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Hosted telephony can help your business thrive

Posted by Richard Grohol on 7 June - 11,382 views

The ability to make and receive calls is the lifeblood of any customer-facing enterprise, while conventional fixed telephony systems are becoming something of an anachronism as people now favour mobile devices. The question that most SMEs should now be asking their IT departments is: do we still need to have a physical PBX to handle all our voice communications requirements?The answer from any savvy and ...
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Leveraging OSS for network monetization & DS assurance

Posted by Mounir Ladki on 11 January - 5,474 views

Digitization of businesses and virtualization of networks promise business benefits but are also introducing new challenges for the communications service providers.Ongoing exponential increase in data consumption by subscribers, especially of video applications and OTT, has taken a toll on the capacity of mobile networks, forcing CSPs to carry out continuous expensive capacity upgrades. In this context, IoT will only exacerbate the problem by adding another ...
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