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OSS/BSS Solution Architect
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TM Forum, GSMA
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Professional Background/Education eg. BSS/OSS
Operational Managed Services and OSS/BSS solutions specialist with experience across Fixed and Mobile multi-vendor multi-technology environments working in Europe, Middle East, Asia, and China for vendors, operators and solution integrators within OSS / BSS managed services operations / transition / transformation / design environments.
Having held positions covering OSS / BSS in Managed Services, O&M Operations, Project/Program Management, Solution Design, Solution Architecture, Technical Project Management, Implementation, Integration, Pre Sales, Post Sales, Training and Support within the fixed and mobile telecoms sectors working for Telco’s, System Integrators and Vendors, I have a rich experience of E2E solutions in the Operational Managed Services and OSS / BSS space.
In the most recent years, interfacing primarily at client “C” management levels within the Telco / Fixed / Mobile industry vertical, I have concentrated on OSS / BSS / Mobile Workforce aspects of Operational Managed Services Transition / Transformation projects covering not only the traditional fixed / mobile network components but also incorporating the latest generation ICT and INFRA domains (Server, Platform, Applications, VAS, VoIP, IPTV and OTT services).
Whilst usually working in a technical environment, I have built a solid set of “soft” skills in dealing with people and problems centered on mediation, negotiation and managing people / expectations to get the project completed. The soft skills, combined with day to day technical project/program management experience, are a key ingredient for the delivery of a successful project / solution.
I have experience of a large number of Best of Breed COTS and bespoke solutions covering IT Service Management, Operational O&M, Service Assurance, Service Fulfillment, Billing, Convergent Charging Platforms, Mediation, Revenue Assurance, VAS, CRM / CEM Systems, Business Analytics, Inventory Management, Asset Management, Fault Management, Performance Management, Field Operations and automated Work Force Management.