Cloud Computing service providers in many cases push “one-size-fits-all” service levels to their customers that do not always meet customer needs or expectations. This 12 minute survey is being done to gather your opinions about different aspects of service level commitments, as they are commonly found in service guarantees. Survey Link: https://www.surveymonkey.com/s/QHZRBGD
The results will be incorporated in my thesis project at the Erasmus University in Rotterdam, the Netherlands. The topic of my thesis is “How to Better Market Cloud Computing Abroad: Accounting for Differences in Culture and Personal Values in Service Guarantees”
This survey is anonymous. No name or email address is expected. However you can opt to leave your email address to receive a copy of the research and/or to take part in a lucky draw for 1 out of 4 Amazon US$25 email gift cards. Thank you for your participation.