Member Type: Individual Profile
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Location (City, State)
North Bend, Washington
Global region are you based in? For example Eastern Europe, Asia
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What is your current job title?
Network Operations Center Manager
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Do you belong to, or participate in any of the following
TM Forum, GSMA, ITU
What would you like to get out of Telcoprofessionals.com?
Expand network for next job
Professional Background/Education eg. BSS/OSS
Successful Telecommunications Manager. Managing National Network Control Centers/Mobile Switching Centers. Project Management experience with “Subject Matter Expert” background in the implementation and maintenance of networks. Goal achievement through cost effective planning & process improvement. Proven record of achieving objectives & realized growth of the network through increased productivity, creative synergy and team work. A customer focused leader, possessing significant expertise in: Technical Support, Management, Quality Assurance Testing, and Operations/Administration/ Maintenance procedure design and verification. Skilled in coordinating diverse teams and projects with strong problem solving skills and strength in leadership under significant pressure.
Network OPs Center Manager at SinglePoint
April 2007 – Present (1 year 8 months)
NOC Mgr, -Interactive TV/ Data App /Wireless WEB/Aggregator & remote Data Centers throughout North & South America •Managing a 24/7/365 Technical team who perform maintenance & surveillance of data application systems for delivery to all wireless carriers including Text and Video Messaging Gateways for Wireless Enterprise Networks. •provisioning, to routing services, reporting/ Billing systems portal, WEB applications, and Wireless WEB content , High Capacity Binds, Application Servers
•Responsible for manpower budgeting & training. Managing Recent Change Calendar, Network Activities •Communications to customers, WEB & Data Centers, and iTV shows, wireless carriers, repair and testing support of new and existing systems. Testing to ensure WEB content, and campaign delivery to Cell Phone & Smart Phones. • Establish contract with Carriers / WEB Content Providers/ Vendors & customers for all emergency repairs, help to develop and establish SLAs.
NOC Mgr & National Telco Ops Mgr. at AT&T Wireless
2003 – 2005 (2 years)
NOC Tier 2 Manager -National TELCO Ops.
Responsible for Vendor SLA, Inter-Department SDA, and service improvement metrics for all TELCO suspected faults. Managing a centralized team of senior Tier 2 analysts/technicians to decrease network outages, developing executive TELCO reports for Field Mgmt., and reducing manpower. Team Tools-Remedy, Granite-DB, Centest, Net Analyst, Alcatel NMS. TDMA-GSM-UMTS Lucent, Ericsson, NORTEL, SS7, TANDEM/COMPAQ HLR, DACS, T1 Testing, E911, CDPD, SMS, across (50 States) including International Gateway. Fault Management for all TELC