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Previous experience 1
Telemanagement Sverige AB, Senior Consultant r>Assessment and analyses of contact centres and Customer service organisations, business processes and utilisation of IT/Telephony platforms and systems Establishment of business enhancement programmes
Previous experience 2
Omantel (Oman Mobile), Head of Customer Care & Billling<br> Contracted by Swedtel AB Implementation of a business transformation programme. Business reengineering of customer care division. Establishment and designing of new customer service centres in Muscat and Salalah
Previous experience 3
TESS s/a, Director Customer Operationsr> Contracted by Swedtel AB Establishment of a new mobile operator in Brazil with responsibility for planning, start-up and management of the customer operation division with 200+ staff
Contracted by Swedtel AB Establishment of a new GSM mobile operator in Italy with responsibility for planning, start-up and operation of Customer service centres. Subject Matter Expert and management support to local customer service managers