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Sistema Shyam Teleservices Limited
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Telecom Training & Accreditation
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Professional Background/Education eg. BSS/OSS
CTC: INR 12 Lacs
Current Employer: Sistema Shyam Teleservices Limited
Previous Employers: Intelenet Global Services Limited – Vodafone and Bharti Airtel Limited.
Training Manager with 12+ years in training and course development: delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives.
A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Dynamic leader, forward and strategic thinker and decision-maker.
Managed the development, delivery and efficiency benchmarking of all Learning and development in accordance with company policies and procedures for the Internal Employees, Outsourced Contact Center/Partners and Branded retail of Top Telecoms.
Spearheaded cost efficiency projects on grounds of Cost saving and skill enhancement of the Customer Service Delivery team