Member Type: Individual Profile
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Location (City, State)
Do you work for a
Telecom Industry Vendor
Sony Mobile Comuunications
What is your current job title?
Head of Customer Services, North West Europe
Which of the following areas are you most interested in?
What would you like to get out of Telcoprofessionals.com?
Expand network for next job
Professional Background/Education eg. BSS/OSS
A dynamic and highly effective leader with extensive experience in managing European after sales teams and service support networks for mobile equipment manufacturers. Significant experience in network operator customer relationship, product quality and service P&L management. Excellent interpersonal and communication skills and proven team development qualities.
• European customer service team leadership
• After sales service cost and strategy management
• Consumer satisfaction development
• Network operator after sales relationship management
• Commercial and service contract negotiation
• Field return reduction planning and solution implementation
• Change management