Member Type: Individual Profile
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Location (City, State)
Do you work for a
Telecom Industry Vendor
Damovo UK Ltd
What is your current job title?
Technical Service Manager
What would you like to get out of Telcoprofessionals.com?
Expand network for next job
Professional Background/Education eg. BSS/OSS
I am professional manager, with wide ranging experience and success up to senior management level within the Communications/IT industry. I have spent 22 years in service and people management, where I have been instrumentally successful in building, implementing, managing and developing operational service management teams. As a service manager I have also managed clients across all sectors, both at operational and senior management level.
Areas of expertise
• Service management – I ensure that all of my service teams deliver an optimum level of service and support to our clients. I strive to ensure that client SLAs are consistently over achieved, thus providing a solid platform for future business opportunities.
• Relationship management – I ensure that that the maximum business benefit is derived from sound and professional relationships with key clients. Identifying business opportunities within the client base is of paramount importance.
• People management – I have extensive management skills, and I ensure that my people are developed to deliver to their full potential. Subsequent delivery of world class service to clients, both internal and external is a feature of my teams. I offer a high level of leadership to individuals and business units in the areas where I work, and appreciate the value of a team based approach.