Member Type: Individual Profile
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Location (City, State)
Do you work for a
Service Provider/Operator, Telecom Industry Vendor
What is your current job title?
VP Managed Services
Which of the following areas are you most interested in?
Middle East & African Market
What would you like to get out of Telcoprofessionals.com?
Professional Environment, Ability to connect with like minded professionals , Expand network for next job
Professional Background/Education eg. BSS/OSS
BSc. of Engineering, Cairo University
Previous experience 1
Unicom – VP Managed Services
March 2016 - Present
Unicom Established in 2004, Unicom has been one of the leading investment companies in the fields of Information Technology and Integrated Telecommunications Solutions, operating through its specialized subsidiaries in 8 different countries across the World, provides state of the art technologies and turnkey solutions to its clients across the whole MEA region.
My role as VP for Managed Services makes me responsible for the P&l for the whole business of Cloud services, Payment gateways, Fleet Managment and Contact Center over our operation centers in Riyadh, Jeddah, Cairo, Khartoum and Amman.
Starting from creating the business models, setting budgets, setup organization structure and hiring qualified teams including sales, marketing, customer delivary and technical operation teams.
Cloud computing service comes in four models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS) and Database as a Servie (DaaS), using our infrastructure which includes Oracle EXAdata and EXAlogic located in our DC in Riyadh.
Contact Center services, we have developed streamlined Contact center outsourced services that support our clients in full life-cycle customer care that is maximized through the continuous use of superb tools, teams and procedures
Fleet Managment System, Taxicom, Using our licence in Saudi arabia for taxi and private cars managment, Unicom stablished it’s owned application Taxicom to manage customers and drivers traffic using it’s call center same time to satisfy their customers need.
Payment Gateway, Sudan, Unicom nominated to operate a payment gateway to collect electricity bills all over Sudan using it’s technological capabilities and setting up an ideal operational model could be used to collect other services bills as a step of replicating the same model in other contries.
Previous experience 2
TE Data – Enterprise Sales Director
March 2005 – March 2016
TE Data is embarking to be Egypt’s largest Data Communications carrier with a national network and a regional vision. The company was established late 2001 by Telecom Egypt.
Starting as a sales manager in TE Data back in early 2005, I was responsible to initiate the enterprise sales strategy. I started the plan of introducing TE Data connectivity services to the enterprise market and succeeded through a comprehensive three years plan to increase TE Data market share of enterprise business from 1% to 52%, as well as recruiting and training a professional sales team.
After the great success I was promoted to Key Accounts Sales Director starting 2009 responsible for the 20% of major customers generating 80% of the enterprise revenue in the banking, IT, Telecom, and Manufacturing segments as well as the strategic governmental entities.
Through my position as a Key Accounts Sales Director I managed to form a wide network across the market the thing that enabled me to enhance my business acumen competency, and managed to overachieve an average yearly target of 200 Million EGP
As results driven pioneer I was nominated for an internal business rotation to manage the SME’s sales team as Business Sales Director starting 2013. The rotation came to implement the new strategic direction of the whole group to provide the backend customer all connectivity services through one key contact taking the advantage of the geographical dispersion of the mother company. The change from industrial based sales to geographical based sales was fulfilled in a shorter time than planned with great operational and team norming success with colleagues in TE. Through managing Greater Cairo division, Alex and Delta division, Suez and Upper Egypt Division, the three functional units operating under the business sales department and reporting directly to the BS director the SMEs customer base increased in one year by almost 50% with a continuous growth of average 30% in revenue starting 2013, with 250 Million EGP from legacy services plus 1000 Million as voice services in addition to 75 Million from managed services.
Previous experience 3
EgyNet – Sector Sales Manager
August 2000 to March 2005
EgyNet has been awarded a license from the Telecom Regulatory Board to build, operate and manage the first privately owned public data network in Egypt.
During this period, I started to add my value as a sales leader and sector manager to EgyNet sales team as I was responsible for developing sales strategies & promoting specific products, services in addition to train and work with the sales team to achieve their objectives. In addition to monitoring sales daily, monthly reports and evaluate results against goals. Along with all sales management needed skills.
Ø Enable EgyNet to have the biggest market share (around 75 % of the market in
the financial sector).
Ø Launching a new data services and projects like (GPRS – ATM Mobile Banking).
Ø Establish a good contact with ISPs as distributors for EgyNet corporate products.
Specialties / Skills
Planning, development and implementation of Enterprises strategies
Ø Ensure that B2B plans, goals and policies are consistent with organization strategy
Ø Manage the development and implementation of the sales plans
Ø Support business marketing team on different tariff development
Ø Recommending and directing tactics and plans to support the overall strategy for
the organization to meet targets and objectives
Ø Ensuring the financial plans, accruals, budgets and forecasts associated with the
sales functions are integrated into the organization planning cycles
Ø Managing key risks and opportunities that may arise during implementations
Ø Leading all projects related to Enterprise Business Unit (EBU).
Ø Planning and managing the whole budget & cost centers under my department(s)
Ø Capitalize on marketing opportunities to develop wining B2B strategies.
Ø Develop and recommend business case scenarios and recommend efficient
Leadership / People management
Ø Later 2013 changing the go market approach by making a mega change using the geographical distribution instead of industrial to get use of TE man power and increasing revenues from SMEs, (EZones project).
Ø Setting goals and targets for different teams in line with company strategy
Ø Directing and ensuring the application of the company values and behaviors
among subordinates and TE teams
Ø Development and execution of account management strategy across all business
segments which represent the organization to various business/trade.
Cross functional relationships
Ø Ensure effective management to cross functional programs and activities
Ø Gain CEO acceptance and support for new sales strategies and plans
Ø Mediating and resolving interdepartmental and intra-team conflicts and reducing
regretted attrition rate through directing proper implementation of career
assistance and Motivation tools.
Ø Promoting a learning culture by establishing a learning process to facilitate the
development of skills
Ø High evaluation of values, integrity and business ethics