Member Type: Individual Profile
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Location (City, State)
Do you work for a
Telecom Industry Vendor
What is your current job title?
Global Technical Assistance Center
What would you like to get out of Telcoprofessionals.com?
Professional Environment, Expand network for next job
Professional Background/Education eg. BSS/OSS
• Worked as a onsite CARE Engineer.
• Handled operational queries from customer
• Handled emergencies and outages for service
• Ensuring SLAs are met and the queries/Outages are closed within the specified SLAs.
• Responsible for end to end resolution of the customer issues.
• New Vodafone Feature/Customer release testing and implementation in Live systems.
• Responsible for handling upgrades and updates on Live customer system.
• Writing new procedures/Processes and improve the existing ones.
• Handling tickets to provide end resolution for any issue.
• Coordinating with Vendors HP/EMC and other H/W vendors to fix any H/W issue on the servers.