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Senior management professional focused in Telecommunications and Data Center operations providing strategic management/business solutions for fully managed/collocation network infrastructure facilities North America wide and internationally. Distinctively a motivator and effective communicator in getting key performance indicator levels successfully delivered in project management, operations, implementation, installations, migrations, decommissioning, and support/delivery management
A highly dedicated individual with entrepreneurial qualities involved in all facets of business initiatives by delivering quality leadership and engaging himself as a mutual partner to achieve successful results. He uniquely assesses new and challenging opportunities with comprehension by defining corporate objectives in; scoping and planning, problem issues, proactive IT management, stabilizing and upgrading infrastructures, business continuity and DRP, opportunity assessments, solution building, team acquisition involvement, and delivery of beneficial business market competitiveness.
Areas of expertise: Telecommunications Infrastructures and Facilities, Network Management Center (over 50 analysts supervised), Network Operations, Voice and Data Services, Centrex, PBX( Nortel - Meridian1, SL1, Mitel - SX2000), Key Systems( Nortel Norstar), VoIP( Nortel CS1000), Toll Switch( Nortel DMS-250), NewBridge 3600 Mainstreet, Broadband and Ethernet, Co-Location and Managed Services, Call Center, Central Office, Data Center Operations, Building Facilities, Urban Planning, Maintenance and Engineering, Real-Estate, Copper and Fiber Cabling and Connectivity, IBDN, AC/DC Power Distribution, Diesel Generators(600 AMPS -3 phase), UPS and Electrical Inverters, Dry Cell Batteries, HVAC Systems( Cooling towers and Glycol), Fire Suppression and Halon Gas Systems, Construction Build outs, SLA(Service Level Agreements)contracts, Provisioning and Procurement, Special Projects, Contact and Vendor Networking, Wholesale Operations and Sales, Carrier Relations, Business Processes Implementation and Continuity, Service Catalogue, Help Desk and Escalation procedures, Root-Cause-Analysis and Post-Mortem reporting, MTTR(Mean Time-To-Repair), IT Systems Support and Transitioning, Group Facilitation and Support, Recruitment, Field Services, Fault and Security Surveillance Network Management, Disaster Recovery Planning and Business Continuity, Technical Customer Services