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Vinoo Prakash is responsible for formulating the product and platform development strategies at SunTec Business Solutions. He plays a pivotal role in defining platform and product strategy and coordinating product lifecycles. His responsibilities include evaluation of the platform architecture and technology used for SunTec's products, development of road-maps and definition of feature requirements. A seasoned professional with more than 15 years of experience in SunTec, Vinoo previously held roles of Head – Pre Sales & Consulting in SunTec.
We constantly read about customer experience in the industry press and blogs. It has become the ‘holy grail’ all businesses strive to attain – yet few get close.
Depending on what solution vendors offer and the ability of the busines...