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Do you work for a
Service Provider/Operator, Telecom Industry Vendor
What is your current job title?
Managed Services and CEM Solution Sales
Professional Background/Education eg. BSS/OSS
Offering a shift from Network centric to Service & End-user centric (transformation) for a series of compelling benefits to operator's Pain point targeting different aspects such as Financial (OPEX saving, Revenue increase), Operational (Efficiency, Performance, Effectiveness), Strategic (Marketing share, Brand loyalty, CEM). The offered solution covers Customer Satisfaction – CEM (SmartCare), Managed Services (NOC, Field Maintenance, Spare Part Management Network Optimization), Customer Support (Operation & Maintenance), Network Integration, Learning Academy.
Examples: CEM/SQM RFPs in Lebanon/Tunisia/Jordan/Algeria/Etisalat Misr, Managed Services for the following operators: Etisalat Misr for 3 Years, Vodafone Egypt Field Maintenance, Jordan/Umniah Business Case Modeling, Algeria/mobilis, Libya/Libyana …etc.
My Major Responsibilities:
Helping Huawei sales team to shift from traditional to consultative sales approach by exploring potential opportunities that the representative office Account Teams can develop to customers
Analyze the representative offices’ business strategies and pain points of customers in the region.
Define potential opportunities by gain insights into customers and identify the market space to deliver value to customer’s business.
Helping Rep. Office to have a better understanding to customer current business performance.
Covert technical solution into monetary (quantifying cost/revenue) terms using a business case modeling & ROI.
Collect and analyze competitors’ information, participate in developing and executing competition strategy
Engage with customer through a suitable professional services solution & CEM to achieve customer’s business objectives.
Support high-level strategic communication.
Enhance professional solution sales portfolio by introducing new service solution models to customer’s business value e.g. Crisis Management Center.
Enhance solution capabilities: Take charge of the organization and team building of the service solution team and expert team that target the customer group, guide employees to enhance business skills.
Conduct a series of workshops and presentation for Management team e.g. Business Finance Indicator, OPEX analysis, Risk Management, Presentations, writing powerful executive summary.
Proactively invite customers to annual professional services meeting and showcases for regular update of our service catalog and to identify customer’s management dissatisfaction.
Previous experience 1
Libya – Railway Account Director & MEA Carrier Business Development – Nokia Siemens (NSN)
Focusing on the growth of Communications Services and providing value to customers to achieve their strategic targets in MEA Sub-Region. This has helped the company/unit to improve its execution of strategy and find new sources of revenue with deals between € 40 ~300M for example:
WiMAX solution for COMIUM group in Africa/ Quadruple play bid in Egypt/ MS for GSM-R Libyan Railway
My Major Responsibilities as Business Development:
Develop and implement sales strategies and plans for target prospects to the business as approved
Work with the management team in the development, implementation and ongoing monitoring and refinement of company strategies and plans
Develop new business opportunities in line with company objectives
Identification customer pain points or competitive disadvantages and create new opportunities
Analysis of customer specific demands and translation into Customer Oriented Proposal
Develop close relationships with Global and Key Account Managers/Account Directors as well as central sales support and deal support teams
Mobile Network Products Manager for ME& Africa Region – Nokia Networks
I have joined as Core Solution Manager and charted a phenomenal growth curve to merit the position.
January 2006 – March 2007: Network Products Manager Major Responsibilities:
Evaluating / identifying organizational and client requirements to market and implement E2E telecommunication system solution addressing macro business objectives of parties involved.
Applying business enhancement tools like feasibility analysis, Business Case Modeling, VBM (value based marketing), conducting market research and competitor analysis.
Coordinating with other business development managers in the region in devising the marketing plan
Evaluating technical solution as well as associated financial feasibility for projects, responding to RFQs / RFPs, drafting tender / sales bids.
Pre-qualifying tender submittals and negotiating contractual details.
January 2004 - January 2006: Core Products Manager (Circuit and Packet Core)
Provided core technical support to various company affiliates in Egypt, Middle East countries (Libya, Lebanon, Tunisia, Morocco Telecom, Romania, etc).
Prepared commercial proposal and customer presentations for Circuit and Packet (MEA operators).
Liaising with main vendors like Orange / France Telecom, Egypt 3G 3rd license, Lebanon Alfa Circuit Core and