Member Info

Member Type: Individual Profile
Networks: OSS/BSS
Profile Views: 2,198 views
Contacts: 0 friends
Last Update: August 6
Joined: November 4, 2009

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Personal Information

First Name Rick
Last Name Kapani
Location (City, State) Vienna, VA
Country United States

Extra Information

Global region are you based in? For example Eastern Europe, Asia North America
Do you work for a Telecom Industry Vendor
Current Employer Apptium
Company or Personal Website apptium.com
What is your current job title? Founder and CEO
Which of the following areas are you most interested in? OSS/BSS
Do you belong to, or participate in any of the following TM Forum, GSMA, IEC
What would you like to get out of Telcoprofessionals.com? Professional Environment, Ability to connect with like minded professionals , Expand network for next job, Looking for sales contacts, Experimenting in the Web 2.0 world
Professional Background/Education eg. BSS/OSS Rick Kapani is Apptium’s Chief Executive Officer charged with aligning technology development and corporate strategy to enable Apptium to anticipate, shape, and lead major market transitions. He brings business acumen, people management skills and strategic vision in his leadership role He helps direct technology and operational innovation across the company and oversees strategic partnerships, mergers and acquisitions, the integration of new business models, the incubation of new technologies, and the cultivation of world-class technical talent. Over the years, he has been an integral part of the company while working closely with the top management in charting growth strategy by understanding his customer’s perspective through emphasis on discovery. In his previous roles, Rick has served in hands on technology, leadership and executive positions at Architel Systems Corporation, Nortel Networks, MetaSolv, and Concept wave. He has worked with service providers around the globe, gaining a deep understanding of the challenges facing the service provider industry. Rick carries over 20 years of Technology and Telecommunications experience which has been widely recognized for his creative mindset and visionary leadership. He has served on government initiatives, industry advisory boards, and charitable and community organizations. He has notably also held board positions on the Innovation and Entrepreneurship Investment authority of Virginia as well as the Center for Innovation and Technology of Virginia. Rick holds a Bachelor of Science degree in Computer Science and has attended the Executive leadership program at MIT.

Blogs

Putting Customer Experience at the heart of operating models

Posted July 22

Customer service is a people thing. It’s about how consumers, the people who buy things interact with the people at companies. Making that relationship work means those who are customer facing need the right tools to provide the highest quality of customer service. The Apptium philoso...

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Rick Kapani

Company profile

Apptium

2 members

Apptium provides a Next Generation Digital Business Platform that allows you to connect the world’s applications, data, and devices while creating experiences that delight customers and improve the way you deliver services.

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