Member Type: Individual Profile
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Location (City, State)
Global region are you based in? For example Eastern Europe, Asia
Middle East & Africa
Do you work for a
What is your current job title?
Director, MIS & Customer Advocacy
Which of the following areas are you most interested in?
Do you belong to, or participate in any of the following
What would you like to get out of Telcoprofessionals.com?
Professional Environment, Ability to connect with like minded professionals , Expand network for next job, Experimenting in the Web 2.0 world
Professional Background/Education eg. BSS/OSS
A Customer Care Director, Business Process Manager, Business Analyst and IT Director with 13 years experience focused on Telecommunication, Broadband, and Internet Service Providers.
Fields of expertise include:
• Business Architecture
• Business Process Modeling and Reengineering
• Telecommunications Operation Support/Business Support (OSS/BSS) platforms including:
o Telecommunication Billing Applications and Operations
o Trouble Ticketing and Order Management
o Customer Relationship Management (CRM)
• Contact Centers planning and management
• Customer Care planning and management