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Nol is an analytic and passionate person. In any activity, work or pleasure, he always aims for the best possible result. Is also very curious and absorbs lots of information about the topics that fascinate him. Always helpful. You can count on him. Authentic, communicating openly and honestly and doesn't mince words. Ideas for improvement and innovation come naturally. Often a catalyst, someone who sparks a new project or activity and gives it a push in the right direction. In that role connecting people, departments, disciplines and interests.
Driving the development of innovative solutions that impact on the business bottom line, enhance customer satisfaction and internal organizational efficiencies. Develop alternative Business en Service Channels.
- Develop new technology-based business solutions by using market research, customer journey and benchmarking, building sound business cases, and driving implementation to completion.
- Identification, exploration of innovation opportunities both internally and externally in order to compliment the Business Channels.
- Develop sound business cases outlining opportunity, benefits, financials, risks, and project plan.
- Ensure key stakeholder buy-in from the conception to the delivery of an initiative.
- Prioritize opportunities to maximize sustainable growth & profitability.
- Serve as a technical resource; providing tech knowledge and capabilities as a team member and individual contributor.
Specialties: Managing digital channels, digital strategy development & execution, innovation process, SEO, online video, self-service, e-commerce, social customer service, mobile marketing, mobile application development, e-mail marketing, loyalty programs, event-driven marketing, conversion optimalisation, translation of marketing objectives to digital projects, international projects, CRM and Project management.