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These digital disruptors just do not stop, do they? Having totally transformed transport habits worldwide with its taxi-booking app, Uber now has the takeaways industry in its sights. With its sister service UberEats, Uber is primed to gobble into a global takeaway market worth a whopp...
Omni-channel customer service matters
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“If operators cannot get the basics of customer service and coverage right, then – regardless of the generosity of their data allowances and the speed of their networks – they will have difficulty holding onto their customers.” That’s one of the key findings ...
Mobile Money, Payments & Authentication
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A month has passed since the closing of the Mobile World Congress in Barcelona. But although the event lasts less than a week, its effects reverberate around the industry for many months – before the cycle in the second half of this year begins to look towards MWC 2017. Like many othe...
Barcelona and MWC – it’s all about partnerships
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So the Mobile World Congress is over for another year. Our anticipation of easier travel thanks to the new metro stop was somewhat dampened by the transport strikes, carefully timed for maximum effect. But the show must go on, and it did, and no doubt the taxi drivers had an excellent week – a...
Streamlining services for smarter shopping
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Are we all getting ready for the season of goodwill, holidays, overindulgence in food and drink and total immersion in retail therapy – aka shopping? Aren’t many of us doing this shopping from the cozy lounges of our homes on our mobile devices? But, is your mobile operator doing enough ...
It’s time to put the customer in control
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October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complain...
Is a world without telecom operators possible?
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Recent developments in the telecom industry are increasingly making telecom operators more and more redundant. Operators are struggling to stay relevant in the transforming value chain. What is the solution? At a recent Cambridge Wireless Seminar, Simon Tonks of PA Consulting said NFV and S...
The 2015 edition of the CEM in Telecoms European Summit has been designed specifically to address this challenge and many more. With the help of our Global Advisory Board, Telecoms IQ have revamped the conference agenda and format.
