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Location (City, State)
Angeles / Edinburgh
Global region are you based in? For example Eastern Europe, Asia
Middle East, Asia Europe
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Service Provider/Operator, Telecom Industry Vendor
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Professional Background/Education eg. BSS/OSS
Consultant, Program/Project & Operations Specialist who thrives in a dynamic and high-pressure environment and who has a proven history of ‘getting the job done’. 29+ years experience gained within the telecommunications sector, working with major blue chip companies. I am able to demonstrate a strong record of resolving organisational problems, implementing strict budgetary control, improving business performance and delivery/implementation of services and products, all with a view to improving the customer’s experience. In-depth experience of both ‘start-up’ and mature organisations where change is a key factor for future business development and growth.
Previous experience 1
April 2015 – October 2016
Afrimax Group, Programme Management Consultant, Uganda/Ghana/Cameroon//Zambia/UK
• Extended to revise OpCo IT Security Policy documentation to comply with Vodafone Partnership Policy Requirements
• Produced IT Security Policy document to standardize policies across 4 Countries (Uganda, Ghana, Cameroon, Zambia)
• Extended to Review all OpCo HR Processes to bring standardization across 4 Country Operations (Uganda, Ghana, Cameroon, Zambia)
• Extended to review and revise all Group HR Processes (London)
• Produced new Process Documentation, Flowcharts, Work Steps.
• Assisting Group Director on the development and implementation of a "Telco in a Box" methodology to be used in the roll out of 16 other OpCos in Sub Sahara Africa
• Reporting directly to the local CEO on all programme activity for the launch of a new 4G TD LTE network for Afrimax - Vodafone Uganda.
• Streamlining the processes and procedures for all departmental functions.
• Set up and chair the Process Group Review team.
• Implementing new project work practices and procedures with accompanying documentation and templates.
• Working with all departmental Directors on Issues and Risks to the launch.
August 2014 – February 2015
Xl Axiata Telecommunications, Lead IT PMO Consultant, Jakarta, Indonesia
• Completed a review of existing governance, quality and project management strategy within the IT PMO function.
• Recommended improvements in processes and procedures to project management operations within the XL IT Group.
• I provided an incremental roadmap for improvement with a phased approach to facilitate the adoption of the new methodology.
• Reviewed and improved documentation / templates in use or provided new templates to improve project tracking and governance.
• I initiated the implementation of an Enterprise Project Management tool to improve collaboration, project planning, and visibility of progress and Issue & Risk management.
April 2013 – September 2013
Fujitsu Telecommunications, Project Manager, Contract Solihull, UK
• Project managing the cut-over of 800,000 legacy customers from the BT legacy /CRM & Billing systems to a new Fujitsu Telecommunications managed service CRM & Billing systems for the British Post Office; Home Phone and Broadband service.
• Coordinating the BSS work streams to delivery their deliverables as per the specifications and timescales to ensure a seamless cut-over of service.
• Managing the delivery of new billing s