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Mile Hi Church
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Summary: Classically trained engineer with remarkable people skills. Takes business objectives and operationalizes them; bringing together systems, teams and project plans to produce desired results. Action based upon an owner-like approach and a thorough understanding of the business. Treasures employees like the company jewels while demanding their very best. Thrives in a fast-paced, deadline-driven team environment with minimal supervision.
Budgeting & strategic planning Facilitated 11% budget cut; doing more with less
Streamline internal processes Business engaged only in profitable work
Corporate transitions & M&A Led integration of two companies acquired same year
Change management Organized and executed layoff & post-layoff change mgmt
Process / quality improvement Customer satisfaction rose 10% in eight months
Empowering teams and managers Better ideas; more engaged team members
Liaison between groups Greater internal cohesion and collaboration at all levels
Excellent communication Increased effectiveness; reduction of internal rumors
Global perspective Worked with & traveled to nine different countries
“Laura is a breath of fresh air. There is no limit to what she can do.” Joe Murray, VP of Software Development
Senior Product Manager (2007)
Evolving Systems - Telecommunications software company (public: EVOL), 200 employees in 2007 (US: 50, UK: 50; India: 100); $38M annual revenue; profitable last 3 quarters of 2007; EBITDA of $1.2M Q1 2007
Summary of Accomplishments & Events @ Evolving Systems – 13 years, 8 promotions; 15 incentive stock option grants (totaling 45,500 stock options); merit raises of 334%; Leadership Award; Quality Award; 6 CEO transitions; 7 lay offs (one reduced employees by 80% from 456 to 92); transition to public company May 1998
Directed and motivated 23 person international team (product management, engineering and software development) to support a product line (seven products) with declining revenue and market share while maintaining profit and increasing employee and customer satisfaction. Managed entire software development lifecycle.
Led efforts resulting in improved customer and employee satisfaction.
o Customer satisfaction rose 1 point (on a scale of 1 to 10 from 6 to 7)
o Employee satisfaction rose 2 points (on a scale of 1 to 10 from 6 to 8)
Developed business plan with projected annual gross margin of 59% and revenue of $9.1M (24% of total annual company revenue).
Director of Software Development (2006)
Directed three software develo