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Professional Background/Education eg. BSS/OSS
IT and telecomms professional with skills in Systems Integration, and encouaging better communication between the business and IT communities by applying a combination of IT and business education and experience.
Capturing Business Requirements
Turning business requirements into technical designs.
Explaining IT capabilities in business terms.
Experience of implementing TelecomsCustomer Care and Billing System and integrating them with other Sytems.
Experience of OSS / Provisioning Systems and integration with network service platforms.
Diploma In Marketing - CIM (1994 - 1995)
MBA - Middelsex Business School (1986 - 1989)
BSc (Eng) Hons - Aberdeen University (1976 - 1980)
CITP (Charted IT Professional)
C. Eng (Chartered Engineer)
MBCS (Member of the British Computer Society)
Systems Integration, Business Analysis, Technical Design, Marketing
T-Mobile (UK) Ltd.
(Public Company; 5001-10,000 employees; Telecommunications industry)
February 1998 — October 2008 (10 years 9 months)
Design Authority for Network Provisioning Systems developed by Evolving Systems Ltd. UK representative on International projects impacting this area. Also Design Authority for the Intec Interconnect Billing System and the Revenue Data Assurance tool from Carterian.
Design Authority for Customer Care and Billing System (Amdocs Ensemble). Agreed and define the technical solutions to implement new products and services.
Systems integration and implementation of satellite systems including SAP, Tertio, and the Transact decision management system.
Supported the implementation of the Amdocs Customer Care and Billing system by agreeing the systems interfaces with Amdocs and a number of T-Mobile and External systems Suppliers. These included the systems used for Resource Management, Network Provisioning, MNP Administration, Inbound CTI, Outbound CTI, Pre-pay, IVR, Credit Scoring & analysis, Coverage Checking, Billing, Credit Cards and Wholesale.
AT&T Communications (UK) Ltd.
(Public Company; 10,001 or more employees; Telecommunications industry)
January 1996 — February 1998 (2 years 2 months)
Supported the Implementation of the Saville / AT&T GPB Customer Care and Billing system. Rapid development of systems to resolve call rating problems, produce customer traffic reports, highlight potential fraud, and identify account activation problems.
Represent Billing on the Data and Wholesale Cross Functional Teams, and also on the Fraud and Middle Markets Quality Improvement T