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Telecom Industry Vendor
What is your current job title?
Customer Solution Manager
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What would you like to get out of Telcoprofessionals.com?
Professional Environment, Ability to connect with like minded professionals , Expand network for next job
Professional Background/Education eg. BSS/OSS
Name HÜLYA PAR HIGGS
Date of Birt 11.07.1969
Place of Birth ZONGULDAK-TURKEY
Languages Turkish, English
Marital Status Married
Contact Address Yenişehir Soyak Sitesi Palmiye evleri C4/47 Ümraniye – İSTANBUL
E-mail Address firstname.lastname@example.org,
Mobile (Turkey) +90 534 672 29 69 <br>
Mobile (Tanzania) +255 782 222 952
09/06/2008 to Present
Customer Solutions Managers’ Team Leader at ERICSSON , Dar Es Salaam, Tanzania (1.5 years)
• Pre-sales activities for the new and existing products both HW and SW.
• Preparing sales presentations to cater for new customer requirements about Core including valuable feature.
• Performing a high level dimensioning; this will lead to a Bill of Quantity (BoQ) and a solution description document. <br>• Support in preparing solutions for multimedia products like DDS(Dynamic Discount service), VAS, OSS.
• Supporting the customer with their annual investment Plan for Core Network and MPBN.
• Managing and organizing customer’s requirements.<br>• Preparing offers for Core, MPBN, OSS and GSN products.<br>• Organizing workshops for the customer.
• Identifying and managing new opportunities for Core, Radio, Transmission, MPBN, GSN, OSS, Multimedia products.
• Supporting the account and project manager with both pre- and post sales activities.
• Acting a role of Customer Solution Responsible for the WCDMA RAN sharing (Multi Operator Core Network) project for a new PLMN operator.
<br>26/05/1998 to 29/05/2008 r>Core Network Switch Planning Team Leader at TURKCELL , Istanbul, Turkey, (10 years)
• Setting strategies when the new Technology nodes start to be implemented in the core network such as MGW, MSC-Server and RNC. r>• Making migration plans from 2G to 3G according to the network and market needs and present feasibility results
• Planning, dimensioning and budgeting of Ericsson’s MSC/Call server, MGW, RNC according to marketing inputs.
>• Forecasting Investment Plan for annual and decade
• Knowledge about the MPLS and IP traffic engineering
• Decision making and planning which Media will be used for the future proof NGN topology
• Preparing RFP (Request for Proposal) for 3G and NGN.
• Lead a team of MSC, BSC, HLR, SCP, GMSC planning engineers to architect the Core Network, responsible for managing, leading, and coaching a team of engineers who a