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Telecom expert with 15+ years’ experience in Network and Service Management with main focus on Quality of Service, SLA Management, Processes and Requirements Engineering. Long record with the TeleManagement Forum. Was actively involved in the development of the Telecom Operations Map (TOM/GB910 & eTOM/GB921) and the SLA Management Handbook (GB917). Editor of the Service Provider to Customer Business Agreement (NMF503) and the Performance Reporting Concepts & Definitions Document (TMF701).
Project management for international research projects within the TeleManagement Forum’s „Catalyst“ program: “Service Level Agreement and Contract Management within UMTS” (2000/2001); "Service Level Management for Wireless IP” (2001); “UMTS – IP Interconnect & Content Settlements” (2002)
Principal representative for Smartrek AG in asut (Swiss Telecommunications Association; www.asut.ch)
Principal representative for Smartrek AG in the TeleManagement Forum (www.tmforum.org)
Member of SwissICT (www.swissict.ch)
TeleManagement Forum Distinguished Fellow (awarded in 2003 for outstanding technical contributions to the Forum and the industry at large)
ITIL Foundation Certificate in IT Service Management (EXIN / TüV 2004)