Member Type: Individual Profile
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Location (City, State)
Global region are you based in? For example Eastern Europe, Asia
Do you work for a
Telecom Industry Vendor
Zygo Technologies Ltd
What is your current job title?
Client Services Manager
Which of the following areas are you most interested in?
What would you like to get out of Telcoprofessionals.com?
Professional Environment, Ability to connect with like minded professionals
Professional Background/Education eg. BSS/OSS
Client Services Manager with 10 + years experience in the Telecoms sector.
Experienced requirements scrum-half, with an ability to "ruck" out the real requirements from the chaff :o)
Highly experienced in the management and implementation of Systems Data Migration, New Installation, Systems Integration and Bespoke Client Requirements projects.
Business Analysis (including use case modelling and UML), Systems Analysis, System Data Migration, Systems Integration (especially Network Operator Provisioning Interface Integration).
I work as a Client Services Manager for Zygo as part of an executive management team and am responsible for requirements gathering, project managing and the development of requirement specifications.
While at Zygo I have been responsible for the project management and implementation of a number of system data migrations from client legacy systems into the Zygo billing system. These base migration projects included data discovery and data modelling stages where I was responsible for the mapping out of the legacy system. I was also heavily involved in the configuration, installation and user training stages of these projects.