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Telecom Industry Vendor
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Senior Manager - Consulting
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What would you like to get out of Telcoprofessionals.com?
Professional Environment, Ability to connect with like minded professionals , Expand network for next job
Professional Background/Education eg. BSS/OSS
Devendra is a Technology, Media & Telecommunications consultant with 12+ years of experience in conceptualizing, planning and implementing transformation programmes and business process improvement initiatives. He has experience in business analysis, architecting solutions, business process management, product harmonization, service introduction management, business change management, system rationalization and project management for global organizations.
Devendra has exposure to Telecoms (Wireline, Wireless, IP/VPN and IPTV), Retail (PoS, Merchandising, distribution and Multichannel) and Insurance sector. He has experience in practice development, service offering creation, marketing/branding and pre-sales of consultancy services
He has excellent knowledge of OSS/BSS and frameworks like eTOM, ITIL, Lean, 6 Sigma, SOA, Continuous improvement. He has led projects involving Siebel eCommunications CRM, BPEL, Clarify, Remedy, Siebel Analytics, ARIS, IBM RSA, Caliber RM, IBM Tivoli, Netcool, SMArts, Expedio FM, Amdocs NGN, IPAM, Convergent Billing, Endevor, Microsoft Mediaroom, MPX-thePlatform, Massive CMS, etc.
Specialties: - IT, Operations and product strategy post merger & acquisitions
- IT & Operations outsourcing consultancy
- CRM, Order Management, Service Fulfillment, Billing & Service Management systems and process design
- Operations Model Design, Service Modeling, Use case modelling & Solution Design
- Team Management, Practice Development, Customer Engagement Management
- Customer Experience Measurement & Improvement