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PROFILE:r>Telecommunications/IT Engineering experience spanning 20 years, possessing the ability to organise, plan and implement projects from conception to completion. Encompassing Safety and Quality Auditing and Supervisory skills. A motivated and flexible individual willing to play a significant role within any project. Sound technical awareness of Telecommunications & IT networks, a keen eye for detail and strong organisational skills.
ACHEIVMENTS & SKILLS:
> Consistently achieved optimum level of performance, meeting and exceeding migration targets and continually striving to improve delivery of IT & Telecommunications services in terms of performance, quality, service, change, governance and cost.
Experienced in influencing across the IT management team and 3rd party suppliers.r> PRINCE2 qualified, proactive and committed to proven best practice in project management and ITIL guidelines and procedures.r> Excellent verbal and written communications skills.
Deep understanding across a broad range of ICT technologies ( applications, networks, infrastructure)
Achieved and maintained a high Quality and Safety record through continual monitoring and auditing processes, incorporating risk awareness.<br> Good Managerial/ leadership skills, strong team player.
Self-motivated and able to use own initiative, can prioritise and escalate accordingly.
Developed on-going training and safety awareness sessions with engineering staff.
>CAREER SUMMARY: r>Network Management. Currently ACCESS
Network & IT incident management control, first line response of critical high severity incidents, to ensure an escalated level of control, co-ordination and technical support, continual monitoring to achieve agreed service level requirements.
Incident Management of multiple major incidents, driving critical incident restorations across the Network, Emergency, Mass power disruption & IT/Telecommunications environments.
Responsible and accountable to ensure the highest level of communication to business representatives, stakeholders and technical staff is maintained during the course of the incident.
Structured approach to change, continuous improvement and problem resolution. Demonstrates creativity in identifying opportunities and finding solutions.
Co-ordination of skills resource including