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Sistema Shyam Teleservices Limited
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What would you like to get out of Telcoprofessionals.com?
Expand network for next job, Looking for employees
Professional Background/Education eg. BSS/OSS
•To manage the performance of services as agreed in the contract and ensure that the Service Levels are achieved
•Manage adherence of service level agreements (SLA’S) related to contracted services.
•To manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support.
•To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery
•To provide reports to an agreed schedule (or on request), including management and account performance reports.
•service review meetings, Cross functional meetings; areas covered will include performance reports, service improvements, quality and processes
•Developed the small applications to support the business day to day actives.
Previous experience 1
TECHZONE (SMS 56060); Software Engineer; from May 2006 to Dec’09.