Member Type: Individual Profile
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Location (City, State)
Do you work for a
Spirit Data Capture Ltd
What is your current job title?
Support Desk Technician
Which of the following areas are you most interested in?
What would you like to get out of Telcoprofessionals.com?
Professional Environment, Expand network for next job
Professional Background/Education eg. BSS/OSS
Professionally qualified within the Telecommunications & IT support industries with more than 13 years’ experience specializing in all aspects of Communications & IT support.
I am a proactive, intelligent and innovative individual, with extensive time management and prioritization ability, who can multi-task and co-ordinate resources effectively to achieve targets within stringent deadlines.
I am energetic and dynamic, relish challenges and demonstrate in-depth engineering knowledge of products and services.
I also demonstrate an empathetic approach and genuine ability in rapport building.
Computing and I.T. Certificates / Training Courses
- CompTIA Network + Course
- Cisco IT Essentials: PC Hardware + Software Certificate
- LAN/ Wan Technologies for Mitel VOIP Certificate
Telecommunication Engineering Certificates / Training Courses
- Inter-Tel Axxess V8.2 certificate
- Siemens Hipath 3000 Installation and Maintenance training certificate
- Siemens Hipath 3000 DECT certificate
- Siemens Hipath 3000 Xpressions Compact V.2 certificate
- Siemens Hipath V.5 Upgrade
- I:Box Installation and Maintenance certificate
- CTI Callview Installation
- Aastra Intelligate V7.5 Programming certificate
- Mitel MiVoice (CS5000 / HX) Installer and Maintainer Certificates
- Mitel Customer Service Manager CTI Certificate
- Mitel MCD 3300 ICP Basic Certificate
- Gamma Horizon Hosted Solution
A Level GRADE
Information Communication Technology C
Business Studies Dual Award C, D
English Language C
English Literature C
Science (Dual Award) C, C
Religious Studies C
Design & Technology D
- IPAF Operator Mobile Elevating Work Platforms Certificate
- Installing CTI Servers + Application Software
- Installing and maintaining Mitel & Aastra VOIP systems
- IP Telephony
- Installing IP CCTV Systems.
- External cabling – Including spans & Ducts
- Dealing with customer queries on a Help Desk over the telephone and via e-mail
- Diagnosing Line/ Broadband Issues and Reporting and escalating them to Network Providers (Gamma)
- Fault finding and resolving PC Hardware and Software issues
- Programming and wiring telephone systems
- Structured cabling and networking
- Installing and managing Wireless networks
- Planning and coordinating projects
- Working in various environments and dealing direct with the public
- Working alongside others in a team
- Liaising with suppliers and other 3rd party companies to resolve issues
- Installation & support of SOTI MobiControl mobile device management software
- Software package and deploym