GUILDFORD, England, February 11, 2014 /PRNewswire/ --
SpatialBuzz, an innovative cloud-based customer experience analytics and service monitoring platform for network operators, has been named by the GSM Association (GSMA) among the nominees for the 2014 Global Mobile Awards in the category of 'Best Network Based Solution for Serving Customers'.
More than 175 independent analysts, journalists, academics and industry experts from throughout the world were involved in the judging process. The awards will be presented to the winners during an afternoon ceremony on Tuesday 25 February at the GSMA Mobile World Congress in Barcelona. The full list of nominees and awards categories can be found at http://www.globalmobileawards.com/nominees-2014/
"We have achieved our goal of providing an unprecedented level of transparency about the state of the network, which sets O2 apart from its competitors," said Neil Baucutt, Trusted Network Programme Manager at Telefónica UK. "In doing this we have successfully focused on improving customer satisfaction and building brand loyalty."
"The SpatialBuzz platform significantly reduces the need for O2 customers to contact a call centre," said Andrew Blake, CTO of SpatialBuzz. "It has been designed to help mobile operators deliver more transparent, consistent and proactive services to their customers by providing them with up-to-date network status and coverage information across mobile app, web, and voice interaction channels."
"The GSMA warmly congratulates all those nominated in the 2014 Global Mobile Awards," said Michael O'Hara, Chief Marketing Officer, GSMA. "We saw a record level of interest in the Global Mobile Awards this year, with more than 680 quality submissions, making it a very challenging task for our judges to select the short list. We very much look forward to recognising the winners at Mobile World Congress next month."
Full information on the Global Mobile Awards can be found at http://www.globalmobileawards.com.
Helen Duncan, MWE Media