The brand new Telecoms Customer: 2017 Report has just been released by the editorial team at the Customer Experience Exchange for Telecoms, featuring interviews, articles and commentary on three challenging areas that continue to affect the telecoms industry - Churn; Digital Evolution; Insight & Analytics.
This exclusive Report features the thoughts of some of the industry’s biggest brands including EE, Deutsche Telecoms, eir, Three, Telefonica and many more.
See the full report here >> http://bit.ly/2jjHEYm <<
The report explores some of the key strategies telecom brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world and features:
Plus much more >> http://bit.ly/2jjHEYm <<
Nick Turner, Director at the Customer Experience Exchange for Telecoms said, “It’s clear that the telecoms industry has had a big year. Fierce competition, hefty fines and M&A throughout the industry have paved the way for some significant trends as we move into 2017, which is why we’ve complied this report featuring the opinions of experts from across the telecoms field”
Consumers are now informed, have a voice, know what they want, and are essentially the driving force of change in the industry. As such, being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world whilst reducing internal churn, has become a critical priority for the telecoms industry and a key differentiator in a crowded market >> http://bit.ly/2jjHEYm <<
The Telecoms Customer: 2017 Report was produced ahead of the Customer Experience Exchange for Telecoms (24 – 25 April 2017, London), to find out about how you can get involved with the Exchange email the team directly on firstname.lastname@example.org or call +44 (0)207 368 9484.