Top Global Challenges in CEM Telecoms

Ahead of the CEM in Telecoms Global Summit in January 2017, the CX Network have spoken to Customer Experience professionals from across the globe to discover their key challenges, as companies try to meet the growing demands of their customers in this expanding digital landscape.
CX experts from O2, Three, Zain KSA and Telia have revealed the specific areas they’ve focused on in 2016 to improve customer experience.
Discover their top challenges and the solutions they’ve tried and tested here!

Download this Interactive Map: Top Global CEM in Telecoms Challenges

The CEM in Telecoms Global Summit in January addresses pertinent challenges for both B2B and B2C, giving you the opportunity to learn from tangible case studies. You will sit side-by-side with your telecoms peers to better understand the most pressing concerns affecting your business and how you can drive revenue and efficiency.

Book your place online now to secure one of the remaining discounted passes and join CX leaders in telecoms including Telefonica, MTN Group, Three, BT Group, Bouygues Telecom, Virgin Media, Rogers, Verizon, O2 and Liberty Global – it all takes place January 23-26, 2017 in London.

Review the 2017 agenda online here
Register for your discounted pass
Enquire for more information at

I hope you enjoy this insightful content!