Securus Transforms Business from Inmate Telecom Only to Diversified, Government Services, High-Tech, High Software Content Busin

Securus Listens Carefully to Corrections/Law Enforcement and Inmates to Craft Its Products and Acquisitions

DALLAS, Oct. 12, 2016 /PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring announced market share metrics and vertical markets in which it now competes in the law enforcement and corrections sectors.

Securus Technologies has moved from an inmate telecommunications firm only in 2007 to a diversified, government services, high-tech, high software content business with products in these vertical markets:

  • Enhanced Telecom Services
  • Jail Management Software
  • Wireless Containment Solutions
  • Data Analytics for Law Enforcement
  • Parolee Monitoring Services
  • Money Transfer/Transmitter Services
  • Video Visitation Services
  • Inmate Healthcare
  • Inmate Education
  • Inmate Media Services
  • Interactive Voice Response Systems
  • Wireless Forensics Services
  • Corrections Investigations Services
  • Manufacturing/Assembly of GPS, RF, Video, Alcohol Monitoring, and Audio Equipment
  • Voice Biometric Software Solutions

"Much of our expansion into these vertical markets has come from our $605 million investment in technologies, partnerships, patents, and companies over the last four (4) years," said Richard A. ("Rick") Smith, Chairman and Chief Executive Officer of Securus Technologies.

"We don't purchase a company or technology or develop a product with our software teams without input from our jail/prison customers and inmates and their friends and family members. We have thousands of direct interactions each day with inmates, friends/family, wardens, jailers, sheriffs, deputies, parolees, facility IT staffs, and others in the industry so we watch, look, and try to understand on an explicit and implicit basis – what they need for efficiency, recidivism reduction, successful entry into society, safety, investigative, and security reasons. There is a wealth of information in front of us – so we use that to make decisions on acquisitions and our development efforts," said Smith.

"We used to say that we had a 35% to 45% share of the classic outbound audio inmate calling market, which was true and a respectable market share back several years ago.  However, with our entry into these new vertical markets, we have a much smaller share of a much larger domestic market. We have a 4% share of a $13 billion market, so a smaller percentage market share but with tons of headroom to grow our business, and that's exciting for us – exciting from an economic but also from a social perspective.

"We also have a significant social responsibility that includes providing low inmate rates, safer facilities (prisons and jails), more efficient facilities, recidivism reducing tools, inmate education including religious education, and the ability to solve and prevent crimes.

"Our expanded product set puts us on the front line more with corrections and law enforcement – a role that we take very seriously and with a deep commitment to improve people's lives," concluded Smith.


Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit

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SOURCE Securus Technologies, Inc.