PHILADELPHIA, Oct. 21, 2013 /PRNewswire-iReach/ -- Halcyon Software, a global leader in systems management software, today announced the immediate availability of Advanced Reporting SuiteV9, a newly updated reporting solution which now supports AIX® and Linux® in addition to IBM i® and Windows® platforms. Designed to meet the needs of larger corporate data centers and managed services providers, this cost effective cross-platform solution now features an online portal that gives customers role-based access to reports, according to their individual authorization levels, enabling them to review the level of service they are receiving.
Halcyon's Advanced Reporting Suite V9 eliminates the time-consuming, manual processes that are traditionally required to generate performance reports that prove adherence to SLAs and flag any issues so that they can be quickly resolved. By simply checking a box, unique SLA tags can be used to produce customized reports. These enable service providers to quickly and easily demonstrate the value of their services and show how they are meeting service level agreement (SLA) obligations.
According to Carole Chandler, Sales and Marketing Director at Halcyon Software, "Advanced Reporting Suite V9 is a powerful tool that maps front-end service obligations through to back-end processing and has been updated to bring it into line with Halcyon's new generation of web-enabled products. It is the latest product to be announced as part of a major program of investment in the re-engineering of our monitoring and automation tools to make them easy to access and use without requiring special skills."
Advanced Reporting Suite V9 dynamically reports on percentage performance against service level agreements, capacity planning trends and analysis, processor loading, CPU, memory and disk, SAN utilization, performance response times, resource utilization and other factors that could affect service levels. Reports can be reviewed before publishing and comments can be added as required. They can either be published to a web portal giving IBM i users quick and easy access, or output in a range of formats including PDF, HTML, CSV, XLS and RTF.
Advanced Reporting Suite V9 can be used by managed services providers to help clients run and view their own customized reports across the web portal. Customized reports can also include corporate logos, which is particularly beneficial for companies with different brands to manage under their portfolio. Using the online portal, customers have role-based access to reports according to their individual authorization levels and can review the level of service they receive from their managed services provider.
"Advanced Reporting Suite has delivered significant time savings and efficiencies by automating the production and presentation of monthly service reports to customers," added Butch Nelms, Operations Manager at Mizuno Corporation. "It provides us with greater transparency and enables us to demonstrate that we are meeting agreed service levels."
In the corporate data center environment, Advanced Reporting Suite V9 enables the production of management information reports to demonstrate operational efficiency and how strategic business requirements are being met. It also helps to justify the usage of manpower resources, where savings can be made or where additional investment may be required.
The new Advanced Reporting Suite is available as a subscription offering in combination with any purchase of Halcyon's monitoring software for IBM i, Windows, AIX and Linux platforms. Existing Halcyon customers can upgrade to this reporting technology by subscribing to the plug-in module. For more information on Advanced Reporting Suite V9, visit www.halcyonsoftware.com.
About Halcyon Software
Halcyon Software is a global leader in multi-platform systems management software. With more than 20 years of delivering proven solutions and first class customer support, Halcyon's products proactively monitor, manage and automate IT operations to significantly reduce costs. Large IT outsourcing companies as well as small to medium-sized corporate and public sector data centers rely on Halcyon's software to ensure their mission-critical systems, core applications and services are available 24/7.
Halcyon's solutions support IBM® enterprise class systems, including the IBM i®, AIX® as well as Windows® and Linux® platforms.
Halcyon has regional offices in the USA, UK and Australia, and a worldwide network of partners and distributors supporting the Americas, EMEA, and Asia Pac territories.
Media Contact: Garrett Schut, Halcyon Software Inc., 215 240 8838 x801 / 949 481 0000, Garrett.Schut@halcyonsoftware.com
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SOURCE Halcyon Software Inc.