Audio communication monitoring system automatically monitors the recorded audio which can be further used by the enterprises and call centers for the compliance purpose, speech analysis and transcriptions. Audio communication monitoring system have become one of the wide scale deployed solution, seen as essential for the daily operations of the organizationsto help adhere to the risk and compliance management mandate. These operations include audio recording during conference calls, client calls, customer interactions and others for the future reference purpose. Audio communication monitoring system is primarily used to analyze the voice quality over the call or VoIP by the telecommunication industry. Audio communication monitoring is one of the key approach for the enhancing surveillance systems to keep a track on criminal and terrorist activities taking place across the country.
With rise in use of technically advanced solutions, there has been rise in the risk for cybercrimes, telemarketing frauds, and phone hacking to name a few. In order to monitor suchmisconducts, implementation of audio communication monitoring devices has increased swiftly in the recent past. Thus, implementation by law enforcement agencies has further blared the market growth. BPOs and call centers are the major users/customers of audio communication monitoring system. Further, rise in the number of BPOs has escalated the growth of audio communication monitoring market across the developing economies which include Indian sub-continent, Brazil, Chile, Egypt, South Africa and others.
Telecom companies are also amongst the key users of audio communication monitoring system as a part of quality analysis to monitor the voice quality for GSM as well as VoIP. Thus, rise in the number of telecom subscribers is pushing the telecom operators to deploy additional solutions, in turn supporting the growth of audio communication monitoring market. However, lack of awareness among the usersregarding the systems and solutions is the major reason restraining the market growth. In order to augment audio monitoring system, added features such as real time call monitoring system can be a beneficial for the market to excel.
Geographically, regions such as North America and Asia Pacific, owing to wide scale implementation by law enforcement agencies and telecom companies, are seen as lucrative market for audio communication monitoring system vendors.
Audio communication monitoring market can be segmented on the basis of solutions and industry verticals. Segmentation on the basis of solutions include quality analysis, voice biometric access system, loudness metering and monitoring and others. Quality analysis is primarily used to examine voice clarity in GSM, audio surveillance system, call recording software and others which can also be identifiedas a sub-segment for quality analysis. Industry verticals deploying audio communication monitoring solutions include BPOs, telecommunication and IT industry, banking financial services and insurance (BFSI), healthcare, media and entertainment, transportation and logistics and others. Based on geography the market can be segmented into North America, Europe, Asia Pacific, Latin America and Middle East and Africa.