Assures customer experience and network efficiency through proactive early warning systems, automation and customer-centric operations
Mobile World Congress, Barcelona, Spain – 24th February 2016 – MYCOM OSI, the leading independent provider of Assurance, Automation and Analytics solutions to the world’s largest Communications Service Providers (CSPs), today announced new solutions to help CSPs take their Network Operations Center/Service Operations Centers (NOC/SOC) to a higher level of capability that significantly improves customer experience, cost and efficiency.
Traditionally, Operations Centers have mostly reacted to network faults and degradations, with a focus on minimizing their reaction and recovery time to network incidents. More recently Service Operations Centers have increasingly incorporated measures of quality-of-service delivered by the network into their incident management processes in an attempt to be more services-centric and therefore more relevant to customers’ real experiences.
The next generation of NOC/SOC Operations Centers proactively predict degradations, rather than passively reacting to them, which allows CSPs to fix them before customers become aware of them – or avoid them altogether – which improves customer experience and reduces churn. However, CSPs have not typically been able to deploy predictive capabilities due to significant technical challenges associated with the immense volumes of disparate data types, the complexity, scale and change of network technology and the speed of analytical processing required to make it work.
MYCOM OSI has introduced new solutions that help CSPs implement a proactive and predictive NOC/SOC including: Wireless Traffic and Capacity Solution that continuously monitors network traffic and checks for evolving, anomalous and uncharacteristic patterns, and Parameter Auditor Solution that continuously checks parameters and configuration data of network elements against benchmark values to detect unplanned changes. Both systems monitor the network end-to-end to act as an early warning system.
These new solutions add to MYCOM OSI’s Solution Catalogue which also covers other key capability areas that define a new generation of NOC/SOC that not only increases the speed, efficiency and accuracy of operations but also anticipates and avoids problems before they happen. MYCOM OSI’s Next Generation NOC/SOC Solutions include capabilities that provide:
“As CSPs address macro-industry trends around virtualization, digital/IoT services and customer experience, they need fast, agile and cost-effective operations centers to optimize network and service quality and customer experience. They must also evolve to support new technologies and business initiatives,” commented Dirk Michel, VP Solutions, MYCOM OSI. “MYCOM OSI NOC/SOC solutions support a CSP through NOC-to-SOC transformation and add customer-centricity and orders of magnitude improvements with guided diagnostics and automation. But perhaps most important of all, they prevent degradations in the first place through a proactive, intelligent early-warning system.”
MYCOM OSI’s Next Generation NOC/SOC Solutions are part of its Experience Assurance and Analytics (EAA) blueprint, launched earlier this week, that addresses the challenges CSPs face in managing Customer Experience, evolving to Network Virtualization and delivering Digital/IOT services. Both MYCOM OSI’s EAA blueprint and NOC/SOC Solutions utilize its Assurance, Automation and Analytics product portfolio that include: