December 29th 2015: Covering such a huge site is a challenge, so WiFi SPARK installed over sixty Ruckus T300 Access Points throughout Queen Elizabeth Olympic Park to ensure seamless roaming.
Ultra-high performance networking with fibre to each AP ensured a super-fast connection to the many thousands of users at the park.
Finding a provider who could install WiFi across such a vast site was a significant challenge. To give an idea of how large the site is, the Royal Mail gave it its own postal area, E20, which had only been used previously for the fictional London borough of Walford in Eastenders.
With more and more people using smartphones and tablets, the project was designed to give visitors to Queen Elizabeth Olympic Park easy access to online services. A User Experience Portal (UEP) that showcased the Park facilities was important, along with a content filter to ensure inappropriate content was not available to children.
Queen Elizabeth Olympic Park also wanted to gather information about visitors which could be used for marketing purposes but only with user consent. It was important that this information was secure and belonged to the Park, and would not be shared with any third party.
The solution is fully managed and supported by WiFi SPARK. A 24/7 support desk deals with any end user technical queries. This offers the client peace of mind and takes the responsibility of running the system away from its own IT department. Needless to say, the system is fully compliant to legal requirements for public WiFi access.
With a wealth of experience working with high density wireless deployments, WiFi SPARK was the logical choice of partner for the project. Implementing Ruckus wireless hardware with the SPARK® Guest WiFi Management platform, to deliver the ultimate combination of features and scalability.
To support the density of users and devices, WiFi SPARK proposed a fibre optic LAN with dedicated fibre links to 64 Ruckus Zoneflex T300 access points across the Park. The T300s support 802.11ac and are designed explicitly for high footfall venues such as stadiums and outdoor urban environments. Management and control of the network was created in a high availability configuration with fully redundant active/active WiFi SPARK Gateways.
The SPARK® WiFi Management Platform delivers a Queen Elizabeth Park branded UEP to its visitors, provides the ability to promote activities and events via its newsletters as well as welcome returning visitors.
WiFi SPARK’s analytics platform also provides both live and historic insights into the demographics of the users such as gender, nationality and age. Scheduled reports are sent directly to the Park. SPARK also has a restful API allowing the Park to receive data directly into their CRM.
Ben Edmonds - IT Programme & Change Manager at Queen Elizabeth Olympic Park says:
“The professionalism, diligence and passion WiFi SPARK showed was inspirational and rarely before have I worked with a group of such dedicated people with such a depth of knowledge and love for what they do.”
Queen Elizabeth Olympic Park is part of a major legacy project to transform one of the most challenged areas in the UK into a world-class, sustainable and thriving neighbourhood. The provision of free visitor WiFi, from the resilient and proven WiFi SPARK Platform welcoming people to the Park and connecting them with the wider world, symbolises the rebirth of this previously neglected part of East London. WiFi SPARK was the logical choice because of the company’s proven track record of providing connectivity to large outdoor areas as well as its excellent backup service to clients and end users.
Ben continues: “The feedback we are getting from both visitors and staff has been exceptional and I can foresee a long and fruitful relationship between ourselves and WiFi SPARK from this point on”