Agent Pay, IVR Assist, Hosted Call Recording and Archive combine award winning customer experience with secure, PCI DSS compliant payment and storage solutions
OXFORD, UK – November 11, 2015: Aeriandi, a leading provider of PCI DSS Level 1 compliant telephony solutions, today unveiled its new portfolio of secure voice services. Agent Pay, IVR Assist, Hosted Call Recording and Archive deliver a comprehensive set of PCI DSS compliant solutions for all aspects of processing, storing and transmitting sensitive customer card data.
Agent Pay – Aeriandi’s award winning, fully hosted DTMF telephone payment processing system prevents card data from entering contact centre environments. Both customer-friendly and easy to use, it provides an effortless way for merchants to minimise the cost and complexity of ensuring PCI compliance.
IVR Assist – IVR Assist integrates seamlessly with an organisation’s existing IVR platform to prevent payment card data from entering its environment, significantly reducing the scope for PCI DSS. Aeriandi’s solution works in either touch-tone or speech recognition mode – enabling customers to read their credit card details out over the phone whilst still offering the same level of protection for the enterprise.
Hosted Call Recording – For industries governed by regulations that require all calls and SMS interactions to be recorded, Aeriandi’s secure recording solution not only complies with industry standards, but is completely adaptable to the needs of any enterprise.
Archive – Aeriandi’s archive service encrypts recordings and stores them in its fully PCI compliant secure cloud. Appropriate access and audit controls are built into the user-friendly web-based portal, ensuring easy, safe access to all archived recordings whenever needed.
“Aeriandi’s new line-up of secure voice services makes it simple for Level 1 merchants to identify the solutions they require and ensure PCI compliance is both met and importantly, maintained,” said Matthew Bryars, founder and CEO of Aeriandi. “Not only do these solutions significantly reduce the scope of PCI for many merchants, but the award winning customer experiences they deliver help to strengthen relationships and streamline payment processes as well.”
For more information on Aeriandi’s award winning solutions, please visit www.aeriandi.com