Hoesbach/Germany, October 20, 2015 – ASC will present its neo Suite, encompassing the latest trends in Communications Recording and Workforce Optimization, at BroadSoft’s 13th annual executive users conference, BroadSoft Connections, which is held October 25 - 28, 2015, at the Arizona Biltmore Resort in Phoenix, Arizona, United States. ASC will present at Booth 8 at the conference.
BroadSoft Connections, which has become the epicenter of unified communications innovation, offers an unprecedented opportunity for attendees to capture a growing share of the lucrative UC market by networking with peers, sharing best practices, and learning about powerful strategies to address the current and future needs of customers. At the show, ASC will offer live presentations of its new integration with BroadSoft’s UC-One Unified Communications services portfolio that includes contact center solutions.
Marco Mueller, Chief Operating Officer of ASC, said, “We look forward to exhibiting at BroadSoft Connections as we collaborate closely with BroadSoft for many national and international projects. Their show always provides a productive business atmosphere for starting new projects, and we anticipate a comprehensive exchange with their team.”
BroadSoft Connections attracts telecommunications solutions and application service providers from around the globe. The theme of BroadSoft Connections 2015 is “Define the Future,” reflecting BroadSoft’s focus on working with customers and partners to build and deliver innovative unified communications solutions that increase workforce collaboration and productivity, in turn reimaging the future of work.
ASC’s portfolio offers unique and authentic multi-tenancy for superior Cloud and secure hosted services. Its neo Suite provides comprehensive Workforce Optimization capabilities including Speech Analytics, eLearning and Workforce Management as well as Quality Monitoring and Communications Recording.
Speech Analytics is especially useful for large volume contact centers with an otherwise unmanageable number of interactions. eLearning provides a continual loop of instruction as agents receive customized training based on their evolving weakest points. Workforce Management ensures the right person will be assigned to the right job at the right time.
For more information about ASC’s Recording and Workforce Optimization solutions, please visit www.asctechnologies.com.