Telstra implements MATRIXX Software

Australian CSP Telstra has deployed MATRIXX Software’s Convergent Charging system to deliver real-time mobile data usage alerts to millions of Telstra customers.

MATRIXX Convergent Charging enables service providers to deploy a single real-time platform for rating, balance management and charging across all access networks, services, devices and payment methods.

Telstra selected MATRIXX to enable the business to move to real-time data rating and notifications. By leveraging a convergent, real-time BSS platform across its mobile services portfolio Telstra has become the first CSP in Australia to protect its consumer post-paid mobile customers with real-time mobile data usage alerts.

Scott McGibbony, the director of mass market mobility at Telstra said the MATRIXX capabilities ensure Telstra can better protect customers from surprise data charges as Australians adopt high-speed 4G services. “Bill shock can be a real frustration for our customers. Mobile data usage alerts dispatched by mobile operators in Australia are typically delayed by up to 48 hours, meaning mobile users can receive an alert after they have exceeded their allowance,” he said

“We have worked with MATRIXX to take the worry out of using mobile data by offering our customers market-leading data usage SMS alerts that arrive in real time when they have used 50 percent, 85% and 100% of their monthly data allowance,” added McGibbony.

Dave Labuda, the founder, CEO and CTO of MATRIXX Software, commented: “The platform has enabled Telstra to provide a step-change in user experience for subscribers in terms of ability to control their mobile data usage, avoid excess charges and data usage queries, and will provide other new capabilities for Telstra in the future.”

 

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